Strategic Account Manager

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Strategic Account Manager

Pay: $31 per hour

Job Type: Temp-to-Hire

Schedule: Hybrid 2 days work from home / 3 in office

Staffing Partner: Kelly Services

To Apply: Please send resumes to Christine at

The Strategic Account Manager (SAM) is responsible for managing a select portfolio of high-value customers with strong potential for multi-product adoption. This role delivers a premium customer experience and positions the organization as a trusted strategic partner—not just a vendor. The SAM will lead business reviews, act as a solution consultant, and drive growth through proactive engagement, upsell opportunities, and seamless renewals.

• Build trust and loyalty through proactive, value-driven interactions.
• Drive Growth: Identify and execute upsell and cross-sell opportunities to maximize account potential.
• Ensure Retention: Manage renewals with precision to maintain and grow recurring revenue.

Renewal Management Proactively:

• Manage the renewal process for a small, strategic subset of accounts.
• Ensure timely and successful contract renewals with minimal friction.
• Collaborate with internal teams and partners to resolve issues impacting renewal success.
• Conduct regular business reviews to understand customer goals and challenges.
• Act as a solution consultant, aligning product offerings with customer needs.
• Reinforce solution value and position the organization as a long-term strategic partner.

Growth Initiatives:

• Identify upsell and cross-sell opportunities during renewal cycles and business reviews.
• Develop tailored proposals to expand product adoption and share of wallet.

Data & Insights:

• Maintain accurate records of renewal status, customer interactions, and upsell outcomes in CRM systems.
• Analyze renewal trends and provide actionable insights to improve retention and growth strategies.

Performance Accountability:

• Achieve or exceed renewal rate and upsell targets.
• Contribute to overall customer satisfaction and long-term account health.

• Proven experience in account management, customer success, or solution consulting within SaaS or technology environments.
• Strong business acumen with the ability to conduct strategic business reviews.
• Excellent communication and relationship-building skills.
• Proficiency with CRM tools and data-driven account planning.
• Ability to manage multiple priorities in a fast-paced environment.

This temp-to-hire opportunity offers the chance to make an immediate impact while positioning yourself for long-term growth. You’ll build meaningful customer relationships, influence strategic decisions, and contribute directly to customer success and revenue growth—all while working with Kelly Services, a trusted leader in workforce solutions.

Interviews are happening NOW, send resume to