Account Manager - Hospitality

Press Reader is a rapidly growing technology company that partners with the world’s leading publishers to deliver content to millions of users in over 160 countries. Our progressive approach to digital distribution has allowed publishers such as The Washington Post, The Guardian, Newsweek, Rolling Stone, The Globe and Mail, and Vogue to find new audiences through business partnerships, including airlines, hotels, cruise ships, libraries, and thousands of other companies worldwide.

Our technology also powers Branded Editions (BE) - a white-label solution that enables publishers to deliver their digital content in interactive ways. BE allows them to build a customizable platform that supports a wide range of revenue opportunities.

We have an opportunity for an Account Manager to join our Hospitality team.

As an Account Manager, you will redefine how the hospitality vertical handles customer renewals and provides in-life support to clients. From the point of initial sale through renewal, you will connect with clients, understand their feedback and needs, and support them through renewals. Engaging the services of the sales operations team for technical support as needed, you will actively own an evolving list of clients and ensure success in renewals, help drive engagement with the product and reduce overall churn.

This is a great opportunity to join a supportive and collaborative tech company where your contribution will be valued.

In this role, you will:

• Develop and maintain strong relationships with assigned client accounts and assist with onboarding of newly sold clients.
• Serve as the primary point of contact for client inquiries, concerns, and escalations.
• Complete renewals, including updates to relevant agreements, and ensure timely billing of client.
• Support Accounts Receivable in reaching out to delinquent accounts, in line with set policies.
• Understand clients' primary objectives for the product, providing the feedback and materials (where applicable) necessary to help achieve those objectives.
• Consolidate client feedback, objectives, and other relevant information for use by colleagues in the Hospitality Account Management team, and across the broader organization to aid in the evolution of products and services offered in the hospitality vertical.
• Collaborate with internal teams (such as hospitality sales, sales enablement, and content) to help address and facilitate client requests.
• Implement up-sell or cross-sell options as outlined by the company, working to set targets.
• Monitor client satisfaction and promptly address any issues to maintain high levels of retention.
• Stay informed about industry trends, competitor activities, and market developments to support you and the broader Hospitality Account Management team in your efforts
• Utilize relevant sales tools, including CRM, to ensure accurate data, pipelines, and renewal and financial information.
• Perform any other duties and responsibilities consistent with the position, as determined by the Direct Manager. 

You are a great fit if you have:

• At least 2–3 years of experience in B2B sales or business development
• Experience in the hotel industry
• Proficiency with CRM systems and other sales tools
• Exceptional communication and presentation skills
• Flexibility to work across different time zones
• Strong organizational skills with a results-driven mindset
• Excellent analytical and problem-solving abilities
• A proactive and creative approach to challenges
• The capability to excel both independently and collaboratively in a fast-paced, dynamic environment

Bonus points if you:

• Have a bachelor’s degree in business administration, marketing, or a related field
• Have fluency in an additional language, such as German, Spanish, French, or Italian
• Have a strong interest in published media and the travel business

Why us for your next career adventure?

Press Reader offers a hybrid work environment to balance the flexibility of working from home and being together to collaborate, celebrate, and connect. This position is based in our Richmond, BC office and requires to be on-premises two days a week. When not in the office, employees have an opportunity to work remotely.

Press Reader…