Business Development Manager

Business Development Manager MCAP at a Glance

Joining MCAP means you will be a part of our diverse workforce of highly talented individuals who are recognized for their expertise and success. At MCAP, your professional expertise, commitment to teamwork and passion for service excellence are recognized and rewarded with competitive total rewards offering, a career with continuous learning and development (formal & informal training), and exciting opportunities in a dynamic, entrepreneurial environment.

As a Business Development Manager at MCAP, you will be responsible for identifying, developing, and securing new business opportunities to drive revenue growth and expand market presence. You will leverage tools like Microsoft 365 and Salesforce to manage client relationships, track performance, and collaborate across departments. This role requires a strategic thinker with a strong sales acumen, excellent communication skills, and a passion for building long-term partnerships.

The Business Development Manager will be accountable for annual achievement of specific targets set at the beginning of each fiscal year. The primary focus is on funded volume with additional secondary targets based on other business unit priorities as set by the VP, Sales (i.e. Funding Ratios).

This role will work primarily out of a remote home office with travel required to broker offices and industry events. The territory for this position is the Atlantic Canada region. BDMs must possess a valid driver's license at all times.

• Cultivate meaningful broker relationships through proactive support and communication
• Cross-functional Collaboration:
  
  Work closely with marketing, product, and operations teams to align business development efforts with company objectives
• Create awareness of MCAP products with Mortgage Brokers by:
  Presenting to small or large groups selling value proposition Position products and services Increase results with existing MCAP Mortgage Brokers Apply Know Your Client (KYC) principles to uncover broker needs and develop tailored strategic plans Utilize sales and marketing programs to add additional value to the broker relationship (i.e. Mpoints loyalty program) Negotiate with brokers to gain a commitment on volume, funding ratios, and other metrics and follow-up for accountability Identify new/potential Brokers/Brokerages On a frequent basis, contact potential new brokers and set up appointments to present MCAP's value proposition Inform and educate new brokers on products and programs Engage brokers with professionalism and strategic dialogue focused on market trends and business opportunities The use of agendas for scheduled meetings, accompanied with broker score card and co-agent reporting
• 10 – 12 meetings per week are required in this role with a mix of face‑to‑face and virtual

• Design and execute territory‑specific marketing initiatives tailored to local broker needs, market dynamics, and MCAP priorities
• Share relevant insights such as local housing trends, rate movement impacts, and "MCAP Did You Know?" updates to position MCAP as a strategic partner
• Leverage Salesforce to track broker engagement, log outreach activities, and share timely, personalized updates
• Represent MCAP at local industry events, networking sessions, and broker‑hosted functions to build visibility and trust
• Support brand presence at trade shows by engaging attendees

• Develop an annual strategic territory and account plan
• Create a touch‑point strategy to organize work week, meetings and presentations
• Identify the Broker's business style and personal attributes in order to foster a strong working relationship with MCAP
• Follow up on leads in a timely manner in order to capitalize on the opportunity to increase our customer base

• Update and maintain all broker information within Salesforce
• Complete full Know Your Client (KYC) profiles for all Submission Agents within Salesforce
• Assist in registration and changes of MCAP Broker/Brokerage profiles
• Log all daily activity in Salesforce - maintaining minimum levels
• Manage monthly expenses prudently to…