Sales and Customer Service Agent

About Surv:
At Surv, we unite local communities by providing jobs that act as a pivotal point for young adults to springboard into a full and meaningful life. Our team is committed to delivering affordable, high-quality odd-job services for both neighbors and businesses, fostering a culture of servitude and connection within our communities.

As a Neighbor Success Associate (NSA), you will play a crucial role in shaping customer experiences before and after a job is completed. You will engage with both repeat and new customers, ensuring they feel valued and integrated into our service ecosystem. This is not a traditional sales position; it’s an opportunity to invite members of our community to rediscover the power of service while introducing new customers to the full range of our offerings.

• Achieve Sales KPIs:
  Consistently meet or exceed KPIs related to the total value and number of confirmed bookings, with a focus on expediting the booking process
• Proactively Follow Up with Potential Customers:
  Conduct routine follow-ups to nurture relationships and confirm bookings
• Handle Incoming Calls Efficiently:
  Answer calls promptly and professionally, addressing inquiries and minimizing missed opportunities
• Collaborate with the Operations Team:
  Work with Surv operations and internal teams to gather information and provide thorough answers
• Maintain a Strong Sales Pipeline:
  Keep detailed records of interactions, follow-ups, and opportunities to ensure a steady flow of bookings
• Overcome Customer Objections:
  Address concerns with effective solutions to move toward a booking
• Stay Knowledgeable on Services and Pricing:
  Develop expertise on offerings to communicate value propositions effectively
• Drive Customer Satisfaction:
  Deliver excellent communication and support to encourage repeat business and referrals
• Adapt to Changing Sales Strategies:
  Stay agile and refine techniques based on performance insights and feedback
• Contribute to Team Success:
  Participate in discussions and share best practices to boost overall performance

• Comfortable spending the majority of the workday on the phone, including handling challenging conversations
• Willingness to learn, grow, and continuously improve
• Problem-solving mindset and the ability to think critically to find effective solutions

• Excellent interpersonal and communication skills to work collaboratively in a team
• Adaptability and flexibility to thrive in a fast-paced, evolving environment
• Minimum typing speed of 50 WPM
• Must be willing to undergo a background check and be legally authorized to work in the U.S.
• Must have a smartphone and a laptop to perform job responsibilities effectively

The paid training typically takes two weeks, with the initial 90-day period essential for full proficiency. You’ll receive support every step of the way, even if you’ve never worked in home services before.

• Week 1-2
  • Phase 1:
    Understanding the Business from the Ground Up — learn Surv’s services and how projects are executed, collaborating with neighbors on various projects
  • Phase 2:
    Learning Our Service Offerings and Policies — review services, pricing, and policies to confidently guide customers
  • Phase 3:
    Training on Business Software — hands-on software training
  • Phase 4:
    Practical Software Application — apply learned skills with guidance
• Week 3
  • Phase 5:
    Monitored Application — handle tasks independently with support available
• Week 4
  • Training Complete

By the fourth week, you’ll be working more independently with weekly reviews to ensure continued growth. You will receive support from team members throughout.

• Location:
  
  Hybrid (In-office on some days)
  • First 30 Days:
    In-office daily
  • After 30 Days:
    Eligible for one work-from-home day per week, based on performance
  • After 90 Days:
    Eligible for two work-from-home days per week, based on performance
• Hourly Compensation: $15-$20 per hour, based on experience
• Commission Bonus Structure:
  Eligible for commission-based bonuses after 60 days and upon performance review

• Entry level

• Full-time

• Other

• Internet Publishing