Personal Lines Senior Account Manager

Personal Lines Senior Account Manager (55532)

Join to apply for the Personal Lines Senior Account Manager (55532) role at First State Community Bank

First State Insurance Agency is a subsidiary of First State Bancshares. This means we have a whole family of support and a large backing. We are a growing insurance and financial services organization serving most states across the nation. Our home office is in Farmington, MO with numerous locations throughout Missouri.

First State Insurance Agency is looking for a talented and resourceful individual to fill the role of Personal Lines Senior Account Manager
. The Personal Lines Senior Account Manager will provide support to the producers, provide additional insight for accounts and/or carriers while following the new and renewal business protocols. The PL Senior Account Manager will also train, coach and delegate work to the team while overseeing their performance and maintaining strategic relationships with carriers.

• Engage with customers, colleagues and supervisors on the phone and in person with a high level of professionalism and respect
• Maintain confidentiality in all dealings with clients and within the agency
• Manage multiple books of business with minimal supervision
• Delegate routine duties to prescribed teammates
• Document performance and work with AVP to resolve performance issues
• Ensure all renewal proposals are delivered to the producer a minimum of 30 days prior to renewal date
• Review and process all assigned documents within the prescribed processing times, confirming documents are true and accurate at the time of processing
• Review production reports for the maintained book of business
• Provide guidance to teammates on Proposal of Coverage documents
• Ensure all agency-billed policies and endorsements are processed according to procedure, following up on past‑due amounts when applicable
• Coordinate and/or provide coaching, problem‑solving solutions, and procedural and systems training to any member of the Commercial Lines Department
• Build and maintain a positive working relationship with team and producers, having critical conversations when required
• Conduct monthly team meetings to engage team in customer touch points and document interactions appropriately

• Competitive pay and benefits package – variable compensation program based on team performance
• 401(k) with generous employer match benefit
• Helpful, qualified, and available leadership
• A caring, stable work environment

• Exceptional written and verbal communication skills
• Proficient with Microsoft Office
• Punctual with a strong attendance history
• High School diploma or GED
• 5+ years of industry‑specific experience preferred
• Must possess and maintain a Personal Lines insurance license
• Must obtain and maintain a professional designation relevant to the position

• Mid‑Senior level

• Full‑time

• Sales and Business Development

• Banking

Being a First Stater means that you roll up your sleeves and dig in. It means you work hard and do your best. You enjoy learning new skills and are always eager to improve. You help the team by being a great teammate. You are passionate about making a difference in the lives of our customers and our communities. You consistently find new ways to improve our organization.

Do you have what it takes to be a First Stater? Make a Difference – Apply Now!

First State Bancshares, Inc. is an Equal Opportunity Employer. All your information will be kept confidential according to EEO guidelines.