Managed Services Sales Representative MSP

Benefits

• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Vision insurance

The Managed Services Sales Representative is responsible for driving new business revenue through the sale of managed IT services, cloud solutions, cybersecurity, and related technology offerings. This role requires a consultative sales professional who understands the MSP business model, can translate technical solutions into business outcomes, and is comfortable selling recurring revenue services.

The ideal candidate has experience selling Managed Services, understands common MSP tools and frameworks, and excels at building long-term client relationships while consistently achieving sales targets.

Identify, prospect, and qualify new business opportunities for managed IT services

Sell recurring revenue services including:

• Managed IT Services
• Cybersecurity solutions
• Cloud services (Microsoft 365, Azure, AWS, backups
• Network and infrastructure management
• Compliance and risk management solutions

Manage the full sales cycle from initial outreach through close

Consistently meet or exceed monthly and quarterly revenue targets

Build and maintain a strong pipeline of qualified prospects

Conduct discovery calls to understand client business needs, pain points, and IT challenges

Translate technical services into clear business value and ROI

Collaborate with technical teams to scope solutions and develop proposals

Present service offerings and proposals to decision-makers (C-level, IT leaders, business owners)

Position the company as a trusted advisor rather than a commodity provider

Develop long-term relationships with prospects and clients

Identify upsell and cross-sell opportunities within existing accounts

Ensure smooth handoff to onboarding and service delivery teams

Maintain high customer satisfaction throughout the sales process

Maintain accurate records in CRM (e.g., Hub Spot, Salesforce, Connect Wise Sell)

Track sales activity, pipeline progress, and forecasts

Follow defined sales processes and best practices

Participate in sales meetings, training, and performance reviews

Stay current on MSP industry trends, cybersecurity threats, and technology advancements

Understand competitive offerings and effectively differentiate services

Provide feedback to leadership on market conditions and customer needs

3+ years of B2B sales experience, preferably in Managed Services or IT solutions

Proven success selling recurring revenue services

Strong understanding of:

• Managed IT services and MSP delivery models
• Cybersecurity fundamentals
• Cloud and Microsoft 365 environments

Experience with consultative or solution-based selling

Ability to communicate technical concepts to non-technical audiences

Strong negotiation and closing skills

Proficiency with CRM and sales tools

Excellent written and verbal communication skills

Previous experience working for an MSP or IT services company

Familiarity with MSP tools and platforms (e.g., Halo, Datto, Kaseya, Pax8)

Experience selling to SMB or mid-market clients

Knowledge of compliance frameworks (HIPAA, SOC 2, PCI-DSS, etc.)

Formal sales training (Sandler, MEDDICC, Challenger, etc.)

Consultative mindset

Strong business acumen

Self-motivated and results-driven

Excellent time management and organizational skills

Ability to work independently and collaboratively

Comfortable with outbound prospecting and cold outreach

Resilient and adaptable in a fast-paced environment

Monthly and quarterly recurring revenue (MRR) closed

Pipeline growth and conversion rates

Average deal size and sales cycle length

Customer retention and expansion opportunities

CRM accuracy and sales activity metrics

Flexible work from home options available.