Inside Sales Rep - Hybrid

Inside Sales Rep - Hybrid

Join State Industrial Products to work as an Inside Sales Representative in a hybrid on‑site / remote environment.

The Inside Sales Strategic Account Manager is responsible for managing daily service and sales activities for assigned accounts. This includes reactivating inactive customers, developing strategic relationships, and driving revenue through outbound and inbound selling efforts.

• Serve as the primary point of contact for assigned customer accounts
• Drive account growth by reactivating inactive customers and recruiting new business
• Provide exceptional customer experience through consistent communication and support
• Deliver accurate pricing, product, and service information to customers
• Place and monitor customer orders to ensure timely and accurate shipment
• Maintain detailed customer interactions and activity in the CRM system
• Monitor open invoices and follow up on outstanding payments
• Resolve customer issues related to quotes, orders, and invoices promptly
• Introduce and promote new products and services to existing accounts
• Execute assigned sales campaigns and activities from the Galley Management System
• Collaborate with Field Sales teams and leadership to support broader territory objectives
• Report customer and market insights to Field Sales and Management
• Maintain up-to-date product knowledge and complete required training and certifications
• Organize and manage customer information and sales documentation efficiently

• College degree preferred; equivalent professional experience accepted
• 1–3 years of inside or phone‑based customer selling experience
• Strong outbound and inbound phone sales skills
• Proficiency with ERP (SAP preferred), CRM (Siebel preferred), and other web‑based systems
• Competency in Microsoft Office applications
• Strong problem‑solving and decision‑making abilities
• Excellent verbal and written business communication skills
• Ability to quickly learn product offerings and effectively communicate value to customers

Since 1911, State Industrial Products has helped customers “Care for Work Environments”®. Our focus is to enhance building environments and improve equipment productivity through market‑leading drain maintenance, air care programs, cleaning systems, maintenance supplies, and auxiliary programs.

The role offers a guaranteed base pay plus monthly bonus, competitive benefits including medical, dental, vision, 401(k) matching up to 3%, long‑term disability, tuition assistance, and a nicotine‑free workplace. The hybrid work model allows for two days per week remote work.

State Industrial Products is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act), or any other legally protected status.

Any candidate who may need an accommodation to complete this application, or any portion of it, should contact our Human Resources Department.