Bilingual Account Manager

Bilingual Account Manager, Group Sales

EFGo Ahead Tours

Cambridge, MA

Start Date:

September 2nd, 2025

Final date to receive applications:
August 4th, 2025

For consideration, applicants must be living in the state of MA or within commutable distance to our Cambridge, MA office. Enjoy the flexibility of working from home on Fridays, while collaborating in the office from Monday through Thursday.

At EF Go Ahead Tours we believe you’re never too old to be a student of the world. For 30years we have guided individuals across the globe through carefully crafted group travel. Our travelers range from young professionals to retirees, solo travelers to entire families, travel enthusiasts to those stepping off their first flight. We believe that the best way to learn about the world is to experience it.

Every day we come to work hoping to help as many people as possibledo just that.

The Role:

In the role of Account Manager, you will use your keen attention to detail to support Group Coordinators in preparation for their trip. You will manage the pre-departure details of the group and follow through with requests to ensure a beautiful customer experience from enrollment through departure.

You’ll start as a Support Account Manager, training while supporting insurance upselling, providing support for Regional Account Managers, out-of-office coverage for regions, and flexing your sales skills across territories. This role is designed to set you up for success—giving you the tools, exposure, and experience needed to thrive. Once you're fully ramped up and a region opens up, you’ll step into your own Regional Account Manager role.

As an Account Manager, you will be able to participate in the Sales Development Leadership Program. This is designed to accelerate the careers of high-performing candidates and prepare them for leadership in business. You will play a critical role in developing customer acquisition and retention strategies and identifying opportunities to improve the customer experience. Benefits of the program include training in sales, product development, marketing, and industry trends as well as presentations and public speaking opportunities.

This is a great way to build your career with a global leader!

Key Tasks:

• Manage group trips within your region by speaking with Group Coordinators about service revenue and other pre-departure questions
• Set correct expectations by providing detailed information to travelers to ensure they have a full understanding of each component of the trip prior to departure
• Initiate and follow-up on Group requests as the liaison between Group Coordinators and internal EF Go Ahead departments
• Maintain an in-depth knowledge of our product, processes, and internal systems
• Support efforts to grow the Groups Travel Program by utilizing the sales process to encourage Group Coordinators to set up future tours

A Successful Groups Account Manager Will Be:

• Fluent in both written and spoken Spanish and English. The majority of this role will be performed in English but Spanish will be called upon from time to time to be able to accommodate our Spanish speaking travelers
• A self-starter who is confident and decisive when faced with a challenge
• A positive presence with strong verbal & written communication skills
• A creative problem solver with a Nothing is Impossible attitude & solutions-oriented mindset
• A fan of details and organization
• A natural relationship builder who can foster loyalty
• A competitive mind who is always on the hunt for new business opportunities and is eager to contribute to regional growth
• A goal-hitter who understands how to get the job done

Why you’ll love working here:
Perks, Benefits, and more!

This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.

In addition, you can expect:

• Commitment to professional growth: robust monthly calendar of trainings and workshops
• Four weeks…