Account Manager; Remote-West Coast area

Account Manager (Remote-West Coast area preferred)

Logically is the leading provider of Managed IT Services to small and midsize organizations. We help our customers leverage the power of information technology to achieve their goals by becoming their trusted IT ally. Since 1999, we have made IT management easy and secure for hundreds of corporations, healthcare organizations, non‑profits, and public sector agencies. We provide complete IT outsourcing to business leaders, and augmentation services to IT teams.

We are recognized for our outstanding customer service, technical depth, and operational excellence. Our best‑in‑class service delivery is powered by two pillars, OpLogic™ and Care Teams. OpLogic is our unique cloud‑based IT management system that allows your IT environment to self‑heal, increasing uptime and reducing security risks. Dedicated Care Teams deliver deep and wide‑ranging technical expertise while providing personalized service and the familiarity of a trusted ally.

• A culture of “absolutely doing the right thing,” that values taking care of colleagues, clients, and our community
• An opportunity to work with cutting‑edge technology and ambitious and talented colleagues
• A fun work environment and a focus on ensuring a good
• Competitive wages and benefits to ensure we attract and retain the best staff
• Opportunities to grow and develop personally and professionally

The Account Manager functions as a critical contributor to the overall company success by providing post‑install customer lifecycle support and advocacy for assigned customers. This position develops an overall strategy to retain and grow the customer's business and services. The AM will grow new business from existing clients, including working closely with senior leadership to expand current relationships and upsell the Logically portfolio.

Holding key responsibility in customer retention, this role should have a keen focus on continuous customer touch points and relationship development to ensure long‑standing, growing relationships within the defined base. The position will be expected to work with all internal departments while reporting to sales leadership.

• Achieve or exceed assigned quota on a consistent and repeatable basis with a keen focus on relationship building and best‑in‑class customer service
• Cross and up‑sell to an assigned customer module, get referrals, diversify the assigned customer’s product portfolio, and work successfully with marketing and account teams
• Accountable for meeting or exceeding quarterly growth goals by implementing and executing a strategic territory plan, targeting key markets and industries to retain and upsell new business to a defined base
• Prospect and close new accounts as well as service existing assigned accounts to cross‑sell additional products and solutions
• Conduct quarterly business reviews with assigned customer module to ensure customer retention and revenue growth per account
• Deliver a predictable book of business with weekly and monthly forecast (MRR & NRR) within Salesforce CRM
• Effectively utilize cross‑functional resources to achieve success;
  Sales Development Reps, Account Managers, Marketing, Cybersecurity and IT service teams
• Proactively achieve sales/revenue targets by maintaining existing customer revenue as well as adding new services from the company product/solution portfolio
• Understand customer business goals and define IT and security solutions that support their requirements
• Identify expiring services, contracts, and opportunities to generate additional revenue, and assist with securing renewals/up‑sells, driving customer growth
• Develop customer relationships and provide a full understanding of customer initiatives, key decision‑makers, and business processes to know whom to communicate how our products/services contribute to their overall goals
• Monitor assigned account activities (e.g., trouble tickets, bill disputes, reports, collections) and follow up as necessary to research, facilitate, and ensure resolution
• Conduct bill reviews as needed or requested by customers to ensure customer understanding of invoicing
• Main…