Coordinator Sales Support; Global RFP

Join to apply for the Coordinator Sales Support (Global RFP) role at Hilton
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This is your chance to be part of a Sales Support Team that coordinates the administrative, auditing, reporting, lead management, and RFP management efforts of Hilton Sales teams. As a Sales Support Coordinator, you will focus on freeing up sellers’ time, driving efficiency and governance to maximize performance and achieve results.

• Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: employee stock purchase program (ESPP) – purchase shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through the Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

Available benefits may vary depending on terms and conditions of employment and are subject to the terms and conditions of the plans.

• Provide enhanced/new processes and technical solutions to meet business needs as part of the yearly Hilton Worldwide Sales global strategy review.
• Partner with HWS for the launch of globally managed transient RFPs, including renegotiations, client decisions and audits.
• Assess account requirements and strategies to identify potential issues and recommend solutions for resolution.
• Be the primary point of follow‑up for accounts and account owners, providing support to customers and hotel teams.
• Monitor account statuses within 3rd‑party sites and upload required data.
• Represent HWS where required and grow client relationships.
• Manage coverage for the sales team to address out‑of‑office situations, customer and hotel needs, and support for accounts.
• Be the initial contact for HWS, hotels and clients for bookability and system user/technical issues.
• Perform a daily review of available reporting focused on business demands and work on action plans to address opportunities within the sales team.
• Manage different administrative and/or ad‑hoc projects.

• Recommend process improvements, and create documentation for both internal and external customers.
• Participate in recurring, informative, team‑building, and cross‑team events with the sales teams.
• Partner with Commercial and IT teams on sales system improvement testing.

• Participate in and help complete annual departmental objectives.
• Build ideas to troubleshoot the team’s current stressors, contributors to work/life balance, and areas where time or resources are being wasted.

• One (1) year experience in an administrative role.
• Proficiency in Microsoft Office applications including Excel functions.
• Experience in the travel or hospitality industry, sales systems, project coordination, customer service, or sales roles.
• Hybrid work schedule with 3 days onsite in our Addison, TX office and 2 days working from home.

• Three (3) years of experience working in administrative and customer service roles.
• Three (3) years of experience in or exposure to any combination of the travel or hospitality industry, sales systems, project management, customer service, or direct sales roles.
• Working knowledge of Salesforce, OnQ SM and OnQ R&I.
• Proficiency in written and spoken communication in Spanish or Portuguese.

Hilton – Shared Services – Dallas

Full‑time

Hilton Corporate

Day Job

Team Member

Sales and Marketing

Hospitality

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.

In accordance with federal law, Hilton, Inc. is an Equal Employment Opportunity Employer. No discrimination will occur on the basis of race, color, religion, creed, sexual orientation, gender, gender identity, disability, age, veteran status, marital or family status. Hilton is a diverse group of employees who bring collaboration, uniqueness, and real solutions to our customers, partners, board, and community. Hilton’s EEO policy is based on the laws we must follow, as well as the rights of all employees to be respected.