Inbound Retention Specialist - Sales - US Remote - Western Region

Inbound Retention Specialist - Sales - US Remote - Western Region

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Do you love local businesses and want to help them grow? The Yelp Customer Success team is seeking a dedicated and driven Customer Success Representative to provide a 5-star experience to our small business advertisers! As a member of the Customer Success team, you will be committed to supporting, consulting, and retaining our advertisers post-sale. We’d love to have you apply, even if you don’t feel you meet every single requirement in this posting.

At Yelp, we’re looking for great people, not just those who simply check off all the boxes.

Please note that while this role will operate remotely, it is required that the candidate resides in the Western region of the United States, including Pacific or Mountain time zones. At this time we are not considering candidates in the Bay Area.

• Help strengthen Yelp’s revenue retention by providing exceptional and timely customer support.
• Be logged into an inbound phone queue for the majority of your day, consulting and educating our current Yelp advertisers.
• Show clients the value of Yelp by highlighting their investment returns through ad performance metrics.
• Use strong listening and conflict resolution skills to handle escalated clients.
• Become an expert in Yelp’s advertising solutions and adapt product recommendations quickly to suit client needs – asking probing questions and handling objections will be critical to your success.
• Exhibit strong communication skills, both externally with clients and internally with other Yelp employees.
• Remain organized and efficient in a fast‑paced environment.
• Consistently achieve or exceed monthly goals.

• Have a Bachelor's Degree or 3+ years of relevant client‑facing experience.
• Be technically proficient with computers and information systems.
• Have strong communication skills (verbal and written).
• Excel at problem solving and troubleshooting.
• Have experience in account management, sales, advertising, or small business (preferred).
• Love local businesses and understand their importance in local economies.
• Have excellent time management and organizational skills with the ability to track and complete numerous details.
• Have the ability to handle tough conversations with business owners in a professional, solutions‑oriented manner.
• Have the ability to strike a balance between consulting and supporting as needed.
• Be willing to receive and implement feedback.
• Can embrace a fast‑paced and always‑changing environment.

• Medical, vision, and dental coverage effective the first day.
• Mental health support and services via Modern Health.
• 15 days PTO (accrual begins on date of hire with increases after 2+ years), 12 paid holidays, one floating holiday and 7 paid wellness days.
• Up to 14 weeks of parental leave.
• Monthly wellness subsidy.
• Flexible spending account.
• 401(k) retirement savings plan.
• Employee stock purchase plan.
• Work from home reimbursement.
• The base salary is $50,000 + performance‑based incentives.

• Entry level

• Full‑time

• Sales, Advertising, and Business Development

• Software Development, Technology, Information and Internet, and Advertising Services

At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.”

We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.

Actual salary offered may vary based on multiple factors, including but not limited to, an individual's…