Inbound Retention Specialist - Sales - US Remote - Eastern Region

Inbound Retention Specialist - Sales - US Remote - Eastern Region

Join to apply for the Inbound Retention Specialist - Sales - US Remote - Eastern Region role at Yelp
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Please note that while this role will operate remotely, it is required that the candidate resides in the Eastern region of the United States, including candidates residing in Eastern or Central Time Zones.

Do you love local businesses, and want to help them grow? The Yelp Customer Success team is seeking a dedicated and driven Customer Success Representative to provide a 5‑star experience to our small business advertisers! As a member of the Customer Success team, you will be committed to supporting, consulting, and retaining our advertisers post‑sale. We’d love to have you apply, even if you don’t feel you meet every single requirement in this posting.

At Yelp, we’re looking for great people, not just those who simply check off all the boxes.

• You will help strengthen Yelp’s revenue retention by providing exceptional and timely customer support.
• You will be logged into an inbound phone queue for the majority of your day, consulting and educating our current Yelp advertisers.
• You will show clients the value of Yelp by highlighting their investment returns through ad performance metrics.
• You will use strong listening and conflict resolution skills to handle escalated clients.
• You will become an expert in Yelp’s advertising solutions and adapt product recommendations quickly to suit client needs—asking probing questions and handling objections will be critical to your success.
• You will exhibit strong communication skills, both externally with clients and internally with other Yelp employees.
• You will remain organized and efficient in a fast‑paced environment.
• You will consistently achieve/exceed monthly goals.

• You have a Bachelor's Degree or 3+ years of relevant client‑facing experience.
• You are technically proficient with computers and information systems.
• You have strong communication skills (verbal and written).
• You excel with problem solving and troubleshooting.
• You have experience in account management, sales, advertising, or small business (preferred).
• You have a love for local businesses and understand their importance in local economies.
• You have excellent time management and organizational skills with the ability to track and complete numerous details.
• You have the ability to handle tough conversations with business owners in a professional, solutions‑oriented manner.
• You have the ability to strike a balance between consulting and supporting as needed.
• You are willing to receive and implement feedback.
• You have the ability to embrace a fast paced and always‑changing environment.

• Effective from your first day:
  Medical, vision, and dental.
• Mental health support and services via Modern Health.
• 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday and 7 paid wellness days.
• Up to 14 weeks of parental leave.
• Monthly wellness subsidy.
• Flexible spending account.
• 401(k) retirement savings plan.
• Employee stock purchase plan.
• Work from home reimbursement.
• The base salary is $50,000 + performance based incentives.

Entry level

Full‑time

Sales, Advertising, and Business Development

Software Development, Technology, Information and Internet, and Advertising Services

At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts is closely tied to our core values, which include “Playing Well With Others” and “Authenticity.”

We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or…