Senior Account Executive

SUMMARY

This sales and support position is primarily responsible for administration management of the group sales office operation procedures along with managing up to four (4) group Sales Directors in promoting and selling The Palm Beaches as a meetings destination for the Association, Corporate, and/or Specialty group market. Discover’s Sales Directors may either be in office or working from remote office locations.

The Sr. Account Executive, Group Sales will help manage the account database for up to 4 sales managers and their assigned markets, while delivering a high level of customer service to clients and assisting where needed for in‑market events. Other activities will include producing PowerPoint presentations, account research, creating invites/collateral when needed, prospecting and new business development.

• Administrative management of group sales office operations and procedures for sales support staff.
• Support DOS’ goals and objectives as needed (e.g., Presentations, Value Propositions, Support Agreements, Lead follow up and management).
• Effectively obtains and manages account information and updates within CRM; curate reports and manage communication with CRM.
• Review assigned Director(s) expense report documentation before final submission to Finance & County.
• Create and manage shipments for client events and trade shows.
• Assist Chief Sales Officer, Vice President of Groups and Meetings, Account Executives, and DTPB Executive Team with other projects as directed.
• Provide leadership in troubleshooting and managing operational processes through the establishment of procedures that drive efficiency improvements.
• Deliver training to sales staff, as needed, on sales processes and procedures.

• Assist Director(s) of Sales in achieving annual definite room night booking goals through lead qualification, preparation, coordination, and distribution to partner community.
• Effectively educate and communicate to clients our destinations, assets, and benefits, in addition to personal partner site visits to become knowledgeable about the destination’s assets.
• Participate in Destination Reviews/FAMs.
• Prospect for assigned territory to develop opportunities under direction of in‑market sales director to meet definite room night production.
• Create value propositions and proposals to be sent to both clients and destination partners.
• Support and undertake many of the Director’s responsibilities while they are out of the office.
• Ensure the seamless and successful execution of industry trade shows and sales missions through collaboration of the team members in both pre and post event planning.
• Attend industry events when appropriate (e.g., Chamber Meetings, Sales Calls, Sales Missions, Trade shows, and Client Site Inspections).

• Maintain a high level of destination product knowledge to include but not limited to Palm Beach County Convention Center, hotels, venues, and attractions of the Discover The Palm Beaches partners through site inspections, proactive engagement and contact with key partners.
• Establish positive relationships with destination partners that will help assist the Director(s) of Sales in value‑added sales and revenue‑producing opportunities.
• Adapt quickly to changing volume of work and respond appropriately and positively to various situations.
• Proactively seek out solutions.
• Demonstrate clear writing and in‑person communication skill set for internal and external customers.

• A college 4‑year degree, or equivalent, is required. Preferably in Hospitality/Hotel/Tourism Management.
• Prior experience working in the hotel/tourism industry, or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities to successfully perform all functions of the position.
• Experience with a CRM, data entry and data extraction for reporting purposes.
• Above‑average technology skills with a thorough understanding and hands‑on experience with Microsoft Office Suite.
• Candidate must be proactive and have excellent customer service and communication skills.
• Must be a self‑driven, results‑oriented…