Remote Service Advisor

Overview

Join Stress Free Auto Care, where our mission is to make auto care a stress-free, trustworthy experience. We blend VIP-level customer service with high-impact sales results to deliver exceptional service, honesty, transparency, and convenience.

We’re seeking sales-driven customer service professionals who can confidently handle 75–100 inbound/outbound calls per day, meet KPIs, and close service appointments. You won’t be cold calling strangers—these are warm leads and current customers. Your job is to build trust, uncover needs, and secure the appointment while maximizing upsell and cross-sell opportunities.

• Convert inbound and outbound calls into confirmed vehicle service appointments.
• Achieve and exceed KPIs for conversion rates, upsells, cross-sells, and revenue goals.
• Recommend additional repairs, maintenance packages, and service upgrades that benefit the customer.
• Provide VIP white glove customer service, ensuring every interaction builds trust and loyalty.
• Communicate clearly with customers about services, timelines, and costs.
• Use our CRM to track leads, schedule appointments, and document all customer interactions.
• Collaborate with shop teams to ensure seamless handoffs and exceptional follow-through.

• Competitive Base Pay: $25/hour + Commission
• Benefits:
  • PTO + 6 paid holidays annually
  • Medical, Dental, and Vision Insurance
  • 401(k) with 4% employer match
  • Employee referral program
• Fully Remote:
  Work from anywhere in the U.S.
• Career Growth:
  We’re expanding quickly, offering opportunities to advance into leadership and higher-earning sales roles.

• Sales Development / Call Center / Inside Sales experience (automotive experience a plus, but not required).
• Strong phone presence with experience handling high call volumes (75–100+ calls/day).
• Ability to influence and close without being pushy—consultative, trust-based selling.
• Skilled at meeting or exceeding sales and service KPIs.
• Proficiency with CRM tools and strong organizational skills.
• Fast and accurate typing (40+ WPM).
• Thrives in a fast-paced, goal-driven environment while delivering outstanding customer care.

Apply today to turn customer conversations into revenue—and rewards.