Sales Applications Engineer, Industrial & Environmental

Company Description

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia’s Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy.

Together, we pursue a shared mission to create a more sustainable future.

The Sales Application Engineer for Industrial and Environmental (I&E) role at Veolia WTS’s Sievers Analytical Instruments (AI) focuses on supporting internal and external sales teams in commercial processes and driving an excellent customer experience through advanced technical support. Most of AI’s technology is made in and distributed from its headquarters in Boulder, CO. The Sales Applications Engineer interfaces with many different parts of the business to gain and maintain expert level product knowledge, including but not limited to product management, technology (hardware and software), field service, and factory service teams.

Veolia and AI have global presence with facilities in many countries including Hungary and Singapore, and its products are sold and serviced directly and indirectly by independent sales/service providers. This requires interfacing with people both internally and externally that represent a broad range of product knowledge, time zones, and cultural backgrounds. This is a remote based travel position (roughly 50%), reporting directly to the I&E Sales Manager, and will have a matrix manager for duties related to service support.

This role focuses on instruments designed for markets within the Industrial and Environmental business vertical. This includes Innov Ox products, TOC-R3, Boron and Boron Ultra, and M-Series.

• A strong customer focus is required to deliver on our goal of sales, service and support excellence.
• This includes contributing directly to the customer and also indirectly in the collaboration, training, and support of service personnel globally, as well as to direct and indirect sales team members within the NAM and LATAM territories.
• A deep interest in understanding the mechanics and theory of how analytical instruments work is critical.
• This includes a desire to understand fluidic, mechanical, and electronic systems on a technical level.
• The candidate will be continuously interfacing with members of the sales team, specialist team, managers, leaders in the aftermarket group, and with teams across the organization, so the desire and ability to work cross functionally within the business to drive projects and business initiatives is key.

• Contribute to instrument sales cycle.
• Supporting team members during their sales meetings (onsite and remote) sharing technical and application knowledge.
• Supporting the instrument demo and trial processes in coordination with local sales representative.
• Owning the application approval process, from the data collection from a customer, up to creating an approval form and sharing all necessary information with the aftermarket team, allowing for a successful customer experience.
• Actively contributing to new applications development process, working with internal teams and customers.
• Providing value proposition and technical training to internal and external sales team members.
• Contribute to training by developing content that captures advanced troubleshooting and applications knowledge.
• Training sales people, customers, field service engineers, specialists, and third parties, domestically and globally.
• Creating supplement training materials to meet the needs of the industrial and environmental business.
• Creating video content, presentations, virtual training sessions, and documentation.
• Routinely engage with teams to anticipate needs and/or knowledge gaps.
• Traveling with internal…