Job Description & How to Apply Below
Remote## Client Relationship Executive Remote, United States
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* Job Summary:
** The Client Relationship Executive is responsible for nurturing and expanding relationships with existing healthcare clients to drive long-term value and revenue growth. This role focuses exclusively on account management, with a strong emphasis on upselling and cross-selling within the current customer base. The ideal candidate will possess deep knowledge of healthcare operations and SaaS solutions, enabling them to act as a strategic advisor to clients.
Success in this role requires strong communication skills, technical fluency, and a data-driven approach to identifying growth opportunities and ensuring customer satisfaction.
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* Key Responsibilities:
**** 1. Client Relationship Management & Customer Success Orientation
*** Build trust with clinical, operational, and executive stakeholders.
* Align solutions with customer goals to drive satisfaction and renewal.
* Partner with the client success team to serve as a strategic advisor throughout the customer lifecycle.
* Participate in Anesthesia market and customer trade shows, user groups, or education events
** 2. Account Expansion through Upselling & Cross-Selling
*** Partner with the client success team to identify unmet needs and propose relevant solutions.
* Develop account plans focused on growth within existing relationships.
* Collaborate cross-functionally to tailor offerings to client goals.
** 3. Technical & Product Knowledge
*** Understand product features in clinical and operational contexts.
* Navigate integrations with EHRs, HIPAA compliance, and data security.
* Partner with internal teams to resolve technical challenges.
** 4. Data-Driven Decision Making & Market Awareness
*** Use CRM and analytics tools to monitor engagement and forecast growth.
* Meet productivity and prospecting goals
* Accurately manage monthly/quarterly sales forecasts.
* Interpret healthcare market trends and customer behavior.
* Apply insights to refine account strategies and improve targeting.
** 5. Communication & Negotiation Skills
*** Tailor messaging to diverse stakeholders (clinical, IT, finance).
* Navigate procurement cycles and budget constraints.
* Maintain transparency and trust throughout the customer lifecycle.
** 6. Performance Metrics & KPIs for Success Measurement
*** Revenue Growth from Existing Accounts - Achieve or exceed quarterly and annual upsell/cross-sell quota.
* Account Penetration
- Increase product adoption across departments within existing accounts.
* Forecast Accuracy - Maintain accurate monthly and quarterly forecasts.
* New solution rollout – deliver quality demos for new features, products, and expansion opportunities to existing clients, with the goal of converting from demo to close upsell/expansion.
* Maintain expansion pipeline by identifying qualified upsell opportunities in partnership with Customer Success.
* Timely completion of account plans, CRM updates, and engagement touchpoints.
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* Required Qualifications:
*** Education & Experience
** Bachelor’s degree in business administration, healthcare administration, marketing, information systems, or related fields.
* 3+ years in healthcare technology or SaaS environments.
* Proven track record of upselling and cross-selling within existing accounts.
* Experience working with healthcare providers, payers, or health systems.
* Familiarity with CRM tools (e.g., Salesforce, Hub Spot) and data analytics platforms.
** Other Preferred Knowledge, Skills, Abilities or
Certifications:
**** Ability to travel 15-20%
**** Fortive Corporation Overview
** Fortive’s essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies…
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