Business Banking Sales Consultant – Customer Care Center

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Banking Sales Consultant within PNC’s Customer Care Center organization, you will conduct the business cashflow conversation via incoming calls from current PNC business owners and prospects.

Focus on client opportunities by providing ideas and insights based on an understanding of customer needs and financial well‑being. You will listen to client needs, make recommendations of PNC products and services, and engage business partners during the meeting to assist with product selection.

This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Responsible for the acquisition and growth of new and/or existing clients through direct marketing and branch delivery model.
• Acquires and/or expands and retains client relationships to generate revenue and deepen share of wallet may present the full range of PNC’s products and services during each customer interaction.
• Focuses on client opportunities by providing ideas and insights based on an understanding of the client’s needs and their financial well‑being. Focuses on increasing client engagement and loyalty. Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities.
• Builds an effective internal network within branch distribution and product partners to actively acquire new clients and/or expand existing clients to further enhance the client experience. Demonstrates commitment to quality by delivering the CARES model to customers and service partners.
• Through discovery conversations, identifies and implements client solutions and, as appropriate, collaborates with internal business partners. Effectively executes on contact management strategy through utilization of available tools and resources. Regularly meets with internal business partners to communicate and review business results and pipeline management.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

• Preferred
  
  Skills:
  
  Accountability, Continual Improvement Process, Customer Interactions, Customer Service, Decision Making, Relationship Building, Results-Oriented, Technical Support
• Competencies:
  
  Addressing Customer Needs, Client Relationship Management, Customer Experience Management, Customer Retention, Decision Making and Critical Thinking, Effective Communications, Interpersonal Relationships, Knowledge Of Customers, Selling, Understanding Customer Needs
• Work Experience:
  
  Roles at this level typically require a university / college degree with
  1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
• Education:
  
  Bachelors
• Certifications:
  
  No Required Certification(s)
• Licens…