Online Communications Specialist
Dubai, Dubai, UAE/Dubai
Listed on 2026-01-02
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Sales
Ecommerce, Customer Success Mgr./ CSM -
Customer Service/HelpDesk
Ecommerce, Customer Service Rep, Customer Success Mgr./ CSM
Online Communications Specialist - WOLFI'S
Join Wolfi’s – Where Customer Engagement Meets Excellence
Wolfi’s is looking for a dedicated and proactive Online Communications Specialist to serve as a key contact point for customers across multiple digital platforms. This role is essential in providing exceptional customer service, driving sales both online and in-store, and upholding the Wolfi’s brand values through seamless digital communication.
Key Responsibilities:
Respond professionally and efficiently to customer enquiries across various platforms, including email, Whats App, Instagram DM, Facebook DM, live chat, and calls ensuring a seamless and engaging experience.
Proactively drive online and in-store sales by converting enquiries into purchases, creating leads, and maximizing revenue opportunities.
Brand Enquiries Management
Handle enquiries from customers who have reached out to partner brands (e.g. Scott, Thule) and ensure they receive accurate and timely support.
E-Commerce Support
Encourage sales through Wolfi’s.ae, offering customers a convenient online shopping experience while maintaining a high level of service.
Deliver the renowned Wolfi’s experience by providing efficient, knowledgeable, and personalized support, ensuring customer satisfaction at every stage.
Performance & Conversion Tracking
Monitor online and in-store conversions to evaluate the effectiveness of communication strategies and improve sales performance.
Additional Responsibilities:
Stay up to date with the latest industry trends, product launches, and brand developments to provide informed customer support.
Collaborate with the Marketing team to promote events, sales, and campaigns.
Identify and report website errors or missing information to ensure an optimal online shopping experience.
What We’re Looking For:
Strong written and verbal communication skills with a professional and customer‑centric approach.
Experience in digital customer service, sales, or online communication is an advantage.
Ability to manage multiple conversations and tasks across different digital platforms.
A proactive mindset with a passion for delivering high‑quality service and driving sales.
Interest and experience in the cycling industry and familiarity with relevant products.
Perks and Benefits
- Opportunity for career advancement within the company.
- Employee discount on store merchandise.
- Dynamic and supportive work environment.
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