Enterprise Customer Success Manager - CAD – CAD Remote working

Enterprise Customer Success Manager - CAD $120,000 – CAD $132,000 / year - Canada (Remote working)

Base pay range: CA$/yr - CA$/yr

My global client develops e-learning software, content, and resources that change the way the world learns. One hundred thousand organizations worldwide have created millions of courses using their online training platform. With this platform, e-learning developers get everything they need to create courses for their learning management systems.

We are looking for an experienced Canadian based Customer Success Professional to join their growing international team. The Enterprise Customer Success Manager works with customers throughout their post‑sales journey to ensure customers are successful with Articulate.

The Manager will own a book of accounts within our globally‑based segment and build and expand relationships with these customers post‑sale. Responsibilities include onboarding, driving product adoption and satisfaction, driving retention, managing complex renewals, and expanding our footprint within these international accounts.

They will also partner with our international sales counterparts to identify and execute growth opportunities within internationally‑based accounts.

• Manage a book of approximately 50 of our largest and most strategic global Enterprise accounts
• Ensure a seamless customer experience throughout the entire life cycle - from onboarding through engagement and renewal
• Manage the renewal process by navigating complex commercial terms and leading to on‑time renewals which maximize net revenue retention
• Proactively drive customer adoption and mitigate retention risk
• Increase customer retention by conducting strategic check‑ins, kick‑off calls, and business reviews
• Accurately forecast renewal revenue for current and future quarters
• Engage in consultative discovery conversations to uncover account expansion opportunities and assist Sales partners in converting those opportunities
• Meet key performance indicators around customer touch points, churn, customer satisfaction, renewal, and account expansion
• Partner effectively with cross‑functional teams including Sales, Legal, Product, Order Management, Marketing, Finance, and Support
• Be the voice of the international customer internally to share product feedback and resolve customer challenges
• Drive customer advocacy, case studies, and partnership opportunities through stakeholder engagement and relationship building

• 8+ years experience in a customer‑facing account management, sales or customer success role
• A strong understanding of customer success
• Experience managing a book of 50+ customer accounts
• Experience directly managing renewals, driving renewal strategy, and handling complex customer negotiations
• A customer‑centric mindset and the ability to continuously connect customer’s business pains to specific product benefits and value propositions
• Experience creating and up leveling strategic relationships with key stakeholders
• Ability to prioritize a large but strategic book
• Excellent critical‑thinking skills
• Resiliency, adaptability, and experience thriving in a fast‑paced environment
• Ability to work independently with a high sense of self‑accountability and as part of a collaborative team
• Excellent verbal, written communication and presentation skills
• 2+ years experience in SaaS
• 2+ years experience using Salesforce

• BA or BS degree or equivalent experience
• Experience selling internationally or outside of North American markets
• Worked with channel sales partners and familiar with the channel sales motion
• Fundamental understanding of MEDDPICC methodology
• Experience working in a remote‑first environment

Mid‑Senior level

Full‑time

E‑Learning Providers