Senior Solutions Consultant

Employer Industry: Customer Service Software

• Salary up to $227,000
• Potential for bonuses and additional incentives
• Opportunity for career advancement and growth within the organization
• Flexible hybrid work environment, allowing for remote work part of the week
• Focus on developing interpersonal relationships and customer satisfaction
• Commitment to diversity, equity, and inclusion in the workplace

• Serve as the technical bridge between sales account executives and prospects throughout the sales cycle
• Manage and deliver technical information to customers through onsite, online, and virtual meetings
• Scope, manage, and execute customer pilots and Proofs of Concept, defining success criteria and timelines
• Map RFI/RFP requirements to software solutions effectively
• Drive customer happiness by proactively managing the technical relationship with prospects

• Minimum of 5 years of Mid Market/Enterprise software selling experience
• Proven experience in scoping, managing, and executing customer pilots and Proofs of Concept
• Excellent interpersonal, communication, persuasion, presentation, and writing skills
• Strong understanding of web/scripting technologies and SaaS applications
• Bachelor’s degree or equivalent experience

• Experience in contact center environments or selling contact center solutions
• Previous consulting experience in implementing enterprise-class software solutions
• In-depth knowledge of Customer Service Software, ITSM, and data warehousing
• Experience developing or selling Artificial Intelligence solutions
• Formal sales training (Sandler, Challenger, etc.) and B2B software selling experience

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