Service Coordinator

Our company, Closet Factory, is the custom storage solution authority serving the need for customized space organization throughout the home. We design, sell and install custom closets, home offices, garages, home theaters, pantries, bookshelves and more around our customer’s needs. We have been in business for almost 42 years and have locations across the country. The Knoxville area has been open for 2 years and is experiencing significant growth in both core and retail partner business.

Our mission requires robust sales, production, installation and front office functions. The Service Coordinator is in a unique position to tie these critical functions together. Our office is fast‑paced and dynamic, requiring flexibility and the ability to multitask. There is a high level of responsibility synchronizing business sales, production and installation functions to meet customer needs. You will handle multiple items simultaneously in a professional and courteous manner.

Closet Factory fosters a “Team” oriented atmosphere where challenges are handled as a group. Clients need to be handled with care, so we are looking for those individuals with great customer service skills.

• Industry leading training
• Paid time off
• Some telework potential
• Salary or hourly options will be available
• Subsidized medical benefits

• Manage customer appointment schedules for Sales, Service Calls and Installations
• Collaborate closely with Production on required lead times
• Execute and track ordering functions for customer projects
• Run Payroll in Quickbooks
• Manage client appointments
• Train new Designers on paperwork processing
• Input data in Salesforce software
• Responsible for initial problem resolution for clients
• Maintain customer database
• Collect/process payments from clients
• Manage payment/lead requirements for Lowe's and Costco clients
• Run Franchise royalty reports

• Good organization skills
• Be on time
• Computer skills, including Microsoft Office
• Quickbooks accounting/HR/payroll software

$17-30/hr depending on the level of experience and education.

If you are energetic, upbeat & willing to learn this may be the place for you. We recognize people as our most valuable asset and will train you to excel in your position. A future with Closet Factory has never been brighter. We value and incentivize our personnel! If you are thinking about taking the next big step in your career, this may be the opportunity you have been waiting for.

Closet Factory - Knoxville is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and the needs of the business.