Product Support & Service Sales Rep II

Job Summary

As the Product Support Sales Representative II, you will provide exceptional customer service by promoting sales of service agreements for the service department. This position will be charged with covering assigned territories and establishing and maintaining customer relationships that focus on winning both immediate service needs and long‑term maintenance agreements. You will also participate in quality customer service activities designed to enhance sales volume and excel in customer satisfaction.

• Bachelor’s degree preferred
• Minimum of 4 years experience with Power Generation or electrical switch gear equipment service / sales experience.
• Possesses mechanical and electrical aptitude, with strong self‑motivation
• Knowledge of commercial engine products, recommended maintenance schedules, and technical experience relevant to service sales support.
• Ability to express ideas and influence others in a positive manner to accomplish work goals.
• Ability to work with limited supervision and in a team atmosphere
• Experience working in an assigned territory.
• Ability to understand and achieve stated business goals and customer satisfaction objectives.
• Proficient in MS Word, Excel, and PowerPoint software programs.
• Proficiency in utilizing Salesforce is preferable.
• Excellent verbal and written communication skills required.
• Strong team working skills to enable coordination across Power Secure and Southern Company to ensure market coverage and customer satisfaction across the broader Power Secure solution offer.
• Valid state driver’s license with a clean driving record

• Provide support to managers leadership and direction.
• Make regular sales calls on potential new businesses including but not limited to end users, contractors and utilities.
• Provide technical and sales support to customers on a regular basis.
• Perform regular cold calls on new customers to increase service sales and market share with all customers in assigned territory.
• Maintain current customer and prospects for assigned territory.
• Coordinate regular customer visits and follow‑up.
• Market the sale of new equipment and service agreements in alignment with pricing structure to achieve margin objectives.
• Skills to open new accounts by engaging prospects to assess current service and to work with internal team to develop & deliver value prop to secure business.
• Maintain customer call lists, opportunity pipelines, and equipment list in customer relationship management software (CRM).
• Promote external and internal customer relations and goodwill by investigating customer concerns, researching and providing justification material when required, and communicating those findings promptly to all concerned.
• Inform manager of new customers service opportunities and logs in CRM.
• Advises manager and other appropriate parties of any significant active or potential concerns.
• Participate in special projects involving customized switch gear upgrades and small generator replacements.
• Present proposals to customers.
• Consistently maintains positive, productive and mature work ethics.
• Participate in any required safety program and work in a safe manner.
• Review of customer contracts.

• This position is remote
• Travel may be required for training or meetings.
• Must be able to work flexible hours to accommodate different time zones (Central/Eastern/Mountain/Pacific), if necessary.
• Be flexible for after‑hours tasks, as needed.

Power Secure is an equal opportunity employer where an applicant’s qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Third party candidates are not accepted.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://(Use the "Apply for this Job" box below).) notice from the Department of Labor.