Customer Service and Sales Support - AV Technology

Visual Sound Inc Title

Customer Service and Sales Support - AV Technology

It takes a special company to stand out in today's highly competitive audio visual (AV) market. Welcome to Visual Sound, the company that exceeds your AV expectations. With Visual Sound, you will enjoy the benefits that come from partnering with highly‑trained, industry‑certified professionals who offer much more than just technical "know how." Emphasizing prompt, professional service, customized solutions and the highest quality work, we ensure that your system is perfect for your space, your needs and your budget.

With decades of experience in designing, building and servicing cutting‑edge AV solutions, Visual Sound stands out from the crowd. Our ability to grow and adapt to the latest technology and customer needs has made us a leader in the industry. A widely‑recognized supplier of AV solutions, our flexibility allows us to provide a variety of services to a wide range of industries.

From classrooms to courtrooms, boardrooms to lecture halls, and houses of worship to corporate complexes.

Visual Sound is seeking an experienced Customer Service/Sales Support Representative to provide exceptional customer service and support to our clients while promoting Visual Sound's products and services. The ideal candidate would have previous experience with audio‑visual technology, inside sales, customer support, conflict resolution, purchasing, and data entry. Strong communication and interpersonal skills are essential, in addition to being a sharp, agile learner.

This role also requires interacting professionally with customers and multitasking in a fast‑paced environment. Please note that this position is onsite.

• Sales Support
  • Set up new customers, sites, and contacts
  • Quote entry & pricing check on all items within a quote for best pricing
  • Registration of products & processing credit card orders
  • Answer customer calls when the Sales Team is out of the office
  • Send quotes to customers as needed
  • Monitor box sales backlog & keep customers updated
  • Box sales as projects— monitor and close out when complete
  • Process demo order requests & check quotes prior to sending to accounting for credit approval
  • Process change orders for box sales & update of tax-exempt forms
  • Report credit card orders to accounting at the end of the week
• Inside Sales / Bid Desk
  • Inside Sales (those customers not assigned to an Account Manager)
    • Accounts that are low margin
  • Bid Desk
    • Qualify opportunities & send to the appropriate Sales Representative
  • Follow‑up with Sales Rep to ensure they are responding to emails
    • If Sales Rep does not want to respond, respond on behalf of the company
    • Load the bid items into quote form & provide support for Sales Rep if submitting a response
    • New Construction opportunities: find information & help qualify
    • Assist with selling clearance and aged inventory (eBay, etc.)
• Tech Ops
  • Process ITF (against install materials)
  • Assist with CCO and ICO processing
  • Check changes prior to processing or sending to be released
  • Pricing check on all items within a quote for best pricing
• Purchasing
  • Set up inventory masters
  • Set up and update new vendors and vendor contacts
  • Follow‑up on PO status/delivery date and update information
  • Assist with keeping vendor pricing sheets/notes current
• Other
  • Process internal orders:
    Rental and Staging, University of Penn., Remote offices
  • Process orders for Innovation Center, Showrooms, & Conference Rooms
  • Assist all departments with obtaining RMAs & process RUSH orders & conduct follow‑up
  • Assist with damaged shipments and replacements
  • Facility Event Support
    • Set up and clean up for luncheons, order food as requested
    • Ensure areas are clean and ready for customers
  • Work with new Visual Sound employees on processes and procedures
  • Assist with annual inventory
  • Switchboard/Front Desk Coverage (1 hour/wk)
    • Handle incoming calls, sort mail, greet visitors, forward faxes, manage customer equipment repair requests
  • Warehouse:
    Assist with product deliveries, processing paperwork, managing shipments, pulling orders

• MUST be willing to be on the computer for the vast majority of the workday
• MUST be able to juggle…