Branch Office Administrator

Job Summary

Join Edward Jones as a Branch Office Administrator (BOA) in Festus, MO, where you will partner with financial advisors to deliver exceptional client service and support the growth of client relationships. You will be the first voice clients hear when they call and the first face they see when they walk into the office.

• Provide exceptional service to clients via inbound and outbound calls, email, and in‑person interactions.
• Respond to inquiries, resolve issues, and ensure an exceptional experience.
• Develop and maintain strong relationships with clients, referral sources, and internal client support team members.
• Learn and understand the financial services industry; handle account opening, transfers, and other requests at the direction of the financial advisor.
• Process account transactions, prepare documentation, and maintain accurate client records.
• Work independently to support the financial advisor by scheduling appointments, preparing materials for client meetings, managing correspondence, and supporting marketing initiatives.
• Streamline processes by updating SOPs and executing branch business plans.
• Demonstrate strong computer literacy and willingness to learn new technology such as Money Guide, Salesforce, Microsoft Office, and other firm‑provided software.

• Analytical thinking and attention to detail.
• Adaptability and strong conversational skills.
• Digital tool utilization and team collaboration.

• Comprehensive 6‑month training with a peer mentor.
• Wide support network from branch office to region to home office.
• Culture of continuous improvement and professional development.
• Inclusive environment that values diverse viewpoints.
• Rewards program that promotes long‑term career and financial well‑being.
• Full‑time benefits package including medical, prescription, dental, vision, voluntary benefits, disability, life, AD&D, 401(k), HSA, FSA, paid holidays, vacation, sick time, and more.

Base pay range: $23.00/hr – $25.00/hr.

Hiring minimum: $23.85/hr.

Hiring maximum: $25.35/hr.

Associate

Full‑time

General Business, Administrative, and Customer Service

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.