Intended Parent Relationship Manager

Intended Parent Relationship Managers (IPRMs) are sales executives responsible for building intent with Intended Parents and selling Hatch as the surrogacy agency of choice. Choosing the right surrogacy agency to build one’s family is an incredibly important (and financially expensive) decision with many moving parts including egg donation, surrogacy, and IVF. Hatch’s IPRMs are responsible for guiding prospective IPs through this decision‑making process.

This includes brand ambassadorship, building and nurturing their sales pipeline, education of potential customers, contract execution, and customer relationship management for the first few months of the Intended Parent journey with Hatch.

IP Relationship Managers are brand ambassadors for Hatch in their communities and take the initiative to promote Hatch and surrogacy in general. This role requires independent and self‑starter parents of surrogacy who are passionate about surrogacy and want to share their experience with others.

Location: Remote

Pay Range: $90,000–$110,000 + Commission

• Plan, organize and lead company‑hosted events as well as seminars to highlight Hatch’s surrogacy and egg donor program, as well as PFCLA clinic services
• Plan and attend virtual events or webinars to promote the agency
• Attend third‑party conferences to promote the agency and clinic and source Intended Parent leads
• Schedule a minimum of 5 hours a day for virtual patient consultations to introduce potential customers to the program
• Effectively inform clients of the surrogacy process so that they are prepared for their conversations and interactions with other teammates
• Answer client questions about the program and the program’s contract all while nurturing intent in the purchasing process
• Coordinate the signup process after a verbal “yes” including ordering background checks, reviewing psych reports, and collecting other documents necessary to evaluate the client’s application to the program
• Hand off newly signed clients to their care team effectively and continue answering questions for clients until they are in the care of the surrogacy matching team
• Maintain relationships throughout the surrogacy journey with an aim to deliver excellent customer service and team support – stepping in to assist when necessary
• Source leads outside of Hatch‑provided marketing and event channels to boost lead generation
• Focus on consult‑to‑signup conversion rate by embracing a mentality of continuous improvement

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• Bachelor’s degree or equivalent
• Minimum 5 years of work experience in an office or professional setting, preferably in a sales, people management, or medical setting
• Personal experience with the surrogacy journey; parents of surrogacy strongly preferred
• Proficiency in Office Suite (Word, Excel, PowerPoint)
• Familiarity with CRM systems preferred
• Deep understanding of high‑touch relationship management
• Strong emotional intelligence and communication skills, capable of building trust with clients navigating sensitive family‑building decisions

• This is a remote position that will occasionally require travel
• Must be able to operate a computer
• Must be able to remain in a stationary position 90% of the time
• The person in this position frequently communicates with patients and team members and must be able to exchange accurate information in these situations

Mid‑Senior level

Full-time

Sales and Business Development

Medical Practices