Sr. Services Engagement Director

Overview

Sr. Services Engagement Director at Genesys – an AI‑powered experience orchestration platform that accelerates growth by delivering empathetic, personalized customer and employee experiences at scale.

• Cultivate business development opportunities and drive revenue within a specified region or named accounts by developing strategic business plans.
• Design and communicate persuasive content to capture the attention of our customers.
• Understand key business challenges and required outcomes for customers and effectively articulate the value proposition of the Genesys solution.
• Meet and exceed all quarterly and annual financial targets.
• Align with other functions through the customer buying cycle – from contacting the customer through the retain and grow phases, alongside the other functions involved (AE, SDR, SC).
• Maintain extensive knowledge of current market conditions and customer buying strategies to negotiate and close business deals.
• Ensure 100% customer satisfaction and retention.
• Identify and foster strong, long‑lasting customer relationships including trusted advisor relationships with key customer stakeholders and executive sponsors.
• Ensure our solutions' timely and successful delivery according to customer needs and objectives.
• Ensure customers are continuously updated on all the latest Genesys offerings.

• Successful sales track record within a SaaS organization preferably on the capability’s offerings side (customer management ecosystem vs. pre‑sales).
• Experience selling on prem to cloud transitions to drive revenue and market share.
• Previous Experience in CCaaS or CX Industry.
• 5‑7 plus years of sales experience in Cloud or SaaS‑based software sales in a customer‑centric organization.
• Working within or strong understanding of Professional Services is preferred.
• Strong account planning and management skills, including mature negotiation skills.
• Proven experience in communicating and presenting to executives and stakeholders at different levels.
• Proven ability to increase your pipeline within current customers as well as net new logos.
• Confirmed ability to lead complex sales cycle, with a successful revenue attainment track record.
• Ability to travel up to 50%.

Fully remote within the East Region of the U.S.

Base salary range $122,100 – $226,900. Eligible for commission and performance‑based bonus opportunities.

• Medical, Dental, and Vision Insurance.
• Telehealth coverage.
• Flexible work schedules and work from home opportunities.
• Development and career growth opportunities.
• Open Time Off in addition to 10 paid holidays.
• 401(k) matching program.
• Adoption Assistance.
• Fertility treatments.

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonab

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.