Customer Service Rep - Work From Home

About Us

We proudly partner with
labor unions, credit unions, and professional associations
across North America to provide their members and families with
permanent supplemental programs
that help protect their income and long-term financial security. These partnerships are built on a foundation of
trust, service, and integrity
, ensuring that every family we serve receives the care and protection they deserve.

Our mission is to
serve working families with honesty, compassion, and professionalism
— helping them plan for a more secure future. We’re looking for
motivated, people-focused individuals
who are passionate about personal growth, eager to learn, and want to make a meaningful impact while working remotely in a supportive, high-performance environment.

In this role, you’ll connect with members who have personally requested information about programs available to them. You’ll build genuine relationships, listen to their needs, and guide them through personalized options that offer peace of mind and financial stability.

Every conversation is an opportunity to
make a difference
— helping hardworking individuals and families feel more confident about their future. This position is fully
remote
, offering flexibility, independence, and the chance to grow within an organization that values purpose-driven work.

• Conduct
  virtual consultations and phone meetings
  with members who have requested information.

• Listen carefully to understand each person’s situation and
  provide clear, personalized explanations
  of their options.

• Keep accurate
  digital records and organized documentation
  of all communications.

• Collaborate with a supportive team to reach shared goals and uphold a culture of excellence.

• Participate in ongoing
  training, mentorship, and professional development sessions
  to strengthen your communication, leadership, and organizational skills.

• Contribute ideas that enhance
  efficiency, teamwork, and the overall member experience.

• Must be
  legally eligible to work
  in the United States or Canada.

• High school diploma or equivalent
  required.

• Comfort using
  Zoom and digital tools
  for communication and organization.

• Strong
  communication, listening, and interpersonal skills.

• Self-motivated, dependable, and disciplined
  when working independently.

• Previous experience in customer service, sales, or people-facing roles is a plus.

• A
  natural ability to connect and build trust
  with others.

• Empathetic, adaptable, and detail-oriented
  in all interactions.

• Team-minded
  , accountable, and dependable.

• A confident communicator with
  professionalism and genuine care
  for helping others.

• A
  comprehensive benefits package
  that includes dental, prescription, travel, and life coverage.

• Work-from-home flexibility
  that allows for better work-life balance.

• Performance-based rewards, bonuses, and incentive trips
  for high achievers.

• Career growth and leadership opportunities
  supported by structured mentorship programs.

• A
  positive, inclusive culture
  that recognizes effort and celebrates success.

If you’re someone who enjoys helping others, thrives on personal growth, and wants to create real value in people’s lives, this is an opportunity to build a
fulfilling remote career
with purpose, stability, and unlimited potential.

You’ll be part of a team that believes in making a lasting difference — one family, one conversation, and one meaningful connection at a time.

Apply today
and take the first step toward a future where your work truly matters.