Entry Level Customer Service - Work From Home

About Us

We proudly partner with labor unions, credit unions, and professional associations across North America to deliver supplemental programs that enhance financial protection and long-term security for their members and families. Through these partnerships, we help working individuals safeguard what matters most — their income, health, and peace of mind.

Our organization has built its reputation on integrity, service, and genuine commitment to people. Every member we serve receives personalized care and transparent guidance, ensuring they fully understand the benefits available to them. We don’t believe in a one-size-fits-all approach — every family’s story is unique, and so is the way we help them protect it.

Our mission is simple yet powerful:
to empower and protect hardworking families
. We strive to make a tangible difference in the lives of those we serve, offering benefit programs that provide lasting stability and reassurance. As we continue to expand, we’re seeking motivated, people-focused professionals
who are ready to grow personally and professionally while contributing to something meaningful — all from the comfort of a fully remote workspace.

This position provides a rare chance to make a genuine impact every day. You’ll be the trusted link between members and the benefit programs they’ve requested information about. Through virtual consultations
, you’ll listen carefully, ask thoughtful questions, and help individuals and families find options that fit their unique goals and needs.

Working in a fully remote environment
, you’ll have the freedom to structure your schedule, maintain a healthy work-life balance, and collaborate with teammates who share your drive and sense of purpose. This is more than just a job — it’s a long‑term career path where performance and passion go hand in hand.

• Conduct virtual meetings and phone consultations with members who have expressed interest in learning more about their available programs.

• Build trust through active listening and empathetic communication
  , ensuring each member feels heard and supported.

• Clearly explain benefit options and guide families toward decisions that align with their priorities.

• Maintain organized digital documentation and accurate records of each interaction.

• Collaborate with your team to achieve shared objectives
  and uphold the highest standards of service.

• Participate in ongoing training and professional development
  to strengthen your leadership, communication, and consultative skills.

• Offer feedback and ideas that improve efficiency, teamwork, and the overall member experience
  .

• Must be legally authorized to work in the United States or Canada.

• High school diploma or equivalent required; post‑secondary education is an asset.

• Comfortable using Zoom, email, and digital tools
  for communication and record‑keeping.

• Strong communication, interpersonal, and active‑listening skills.

• Self‑motivated and disciplined
  , capable of working independently in a remote environment.

• Prior experience in customer service, sales, consulting, or client relations
  is an advantage, but not required — we provide full training.

• Naturally empathetic and relationship‑oriented
  , with a genuine desire to help others.

• Dependable and adaptable
  , able to stay organized even in a fast‑paced setting.

• A team‑oriented contributor
  who values collaboration and accountability.

• Professional, confident, and compassionate communicator
  , focused on doing what’s right for each member.

• A comprehensive benefits package
  , including life, dental, prescription, and travel coverage.

• Remote work flexibility
  and a schedule designed to support your lifestyle.

• Performance bonuses, incentives, and travel rewards
  for top performers.

• Continuous training, mentorship, and leadership development programs
  to help you reach your goals.

• A supportive, inclusive culture
  that recognizes hard work, celebrates success, and encourages long‑term growth.

If you’re someone who takes pride in helping others, enjoys meaningful conversation, and wants a career that offers both purpose and stability
, this is your opportunity to thrive.

Join a team that helps thousands of families across North America feel more confident and secure about their financial future. Your effort will be recognized, your growth will be supported, and your success will be shared.