Customer Service Rep - WFH

We partner with
labor unions, credit unions, and professional associations
across North America to help their members and families access
permanent supplemental benefits
designed to protect their income and future security.

Our mission is to
serve working families with integrity, care, and professionalism
, and we’re looking for
driven, people-focused individuals
who want to grow their career while making a meaningful impact from home.

In this role, you’ll connect directly with members who have requested information about their available benefits. You’ll guide them through their options, answer questions, and help ensure they receive the protection and peace of mind they deserve — all in a virtual environment.

• Conduct virtual meetings and phone consultations with members to review benefit options

• Listen attentively, identify needs, and provide clear, personalized explanations

• Maintain organized records and complete all digital documentation accurately

• Collaborate with team members to reach shared goals and support ongoing initiatives

• Participate in training and professional development sessions to continue building skills

• Contribute ideas that improve efficiency and the overall member experience

• Must be
  legally eligible to work in the United States or Canada

• High school diploma or equivalent
  required

• Proficient using
  Zoom and basic digital tools

• Strong communication and active-listening abilities

• Reliable, self-motivated, and comfortable working remotely

• Prior experience working with people in fast-paced environments is an asset

• Natural ability to build trust and maintain positive relationships

• Adaptable, dependable, and detail-oriented

• Team-oriented with a strong sense of accountability

• Confident communicator with professionalism and empathy

• Comprehensive benefits package
  — dental, prescription, travel, and life coverage

• Work-from-home flexibility
  with a schedule that fits your lifestyle

• Performance rewards and incentive trips
  for top achievers

• Career advancement opportunities
  through structured mentorship and leadership training

• Positive, inclusive environment
  where effort is recognized and growth is encouraged

If you enjoy connecting with people, solving problems, and creating meaningful outcomes, this is a chance to build
rewarding remote career
with real purpose and long-term stability.

Apply today
and take the next step toward a future where your work truly matters.