Key Account Manager; Affiliates​/E-Commerce

Our Journey

Shop Back began in 2014 as a late-night spark of inspiration between Henry and Joel not just to build a Cashback platform, but to reimagine how brands and consumers connect. As former advertisers, they understood the limitations of traditional marketing, and saw an opportunity to deliver more value on both sides. That idea quickly turned into action, and the first prototype was built over a weekend with the other co‑founders.

Today, Shop Back serves over 50 million users across 13 markets, partners with 20,000+ merchants, and powers over half a million transactions daily. We're building The World's Most Rewarding Way to Shop and looking for bold, driven individuals to join us.

As a Key Account / Partnerships Manager at Shop Back, you'll be at the heart of building strong partnerships that benefit both our users and merchants. Your role will focus on acquiring key merchants, nurturing existing relationships, and driving account growth. By delivering top promotions and impactful collaborations, you'll ensure success for both our partners and Shop Back.

Note:

This role is based in Austin, Texas. Relocation support will be provided.

• Drive Growth Initiatives:
  Contribute to the development and execution of business strategies that fuel team and company growth.
• Merchant Acquisition & Negotiation:
  Identify, evaluate, and secure key merchant partners, ensuring alignment with business objectives.
• Market & Client Research:
  Conduct thorough research to build long‑term, strategic relationships with target partners.
• Campaign Development & Execution:
  Lead the creation and management of merchant campaigns from ideation to successful execution.
• Explore New Business Opportunities:
  Identify and pursue opportunities for market expansion and new business ventures.
• Collaborate Cross‑Functionally:
  Partner with various teams to craft and implement go‑to‑market strategies that drive company success.

• Experience: 5 years in account management, with a preference for eCommerce experience in marketplaces, fashion, or travel.
• Proven Success: Track record in sales, business development, and account management.
• Consumer Trend Awareness: Strong understanding of e‑commerce trends, with the ability to ideate and execute campaigns that drive business growth.
• Solution-Oriented: Expertise in account growth and continuously seeking opportunities to develop and strengthen client relationships.
• Creative Problem Solver: Ability to think creatively and logically when conceptualizing ideas for merchant acquisition and management.
• Self-Motivated: Driven to excel, consistently delivering results.
• C-Level Negotiator: Comfortable negotiating with top decision‑makers and managing C‑level relationships.
• AI Adoption: Demonstrated use of AI tools (e.g. ChatGPT, Cursor) to develop new or improve workflows, enhance productivity, and drive efficiency at scale.

Shop Back offers competitive salaries in addition to health and wellness focused benefits including medical, dental, and vision benefits; 401(k) with company match, an Employee Stock Option Plan, Maternity and Parental leave, Paid Time Off, Additional Time Off Policy, Company Holidays, as well as employee-focused engagement and development programs, including Individual Development Fund and company-sponsored events.

Grit - We tackle all challenges head-on, working together to solve problems and achieve success.

Hunger - We value hard work, and having relentless drive.

Speed - We move fast and have a bias for action, all to deliver maximum impact.

Impact - We focus on results, always aiming for the best possible outcomes and timelines.

Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.

Career progression paths and opportunities to take on greater challenges that help you realize your ambitions.

Be part of a winning team on a journey to global scale.

Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.

Work-From-Anywhere benefit to enable you to thrive personally and professionally.