Account Executive, Customer

Account Executive, Customer Growth

Tebra only initiates contact with candidates via email from an official Tebra email address (@  , @  , or @  ) or through our applicant tracking system, Greenhouse. We will only ask you to provide sensitive personal information through our official application portal not via social media or text message. We do not conduct interviews via instant messaging.

The Account Executive, Customer Growth will be responsible for driving expansion revenue within the existing Tebra customer base. The base population is a range of SMB medical practices who are managed within the Tebra Tech Touch segment. This individual will execute the team's base monetization playbook while identifying opportunities for further growth and revenue expansion. The Account Executive, Customer Growth will position solutions that empower our customers to achieve their desired business goals.

You will be responsible for actioning internal leads, prospecting and identifying expansion opportunities and providing feedback to improve the cross-sell motion.

• Develop and execute cross-sell strategies that drive revenue expansion from existing clients.
• Identify opportunities for expansion revenue within the existing Tebra customer base and conduct outreach to engage with these clients.
• Partner Tech Touch account managers to develop a hand off for customers interested in new products and services.
• Track and action all internal referrals related to customers who have hand raised and are interested in purchasing new products.
• Serve as a trusted advisor as it relates to customers who are interested in adding additional products to their Tebra subscription.
• Partner closely with other internal, customer facing teams to uncover expansion and cross-sell opportunities.
• Leverage various technologies and team processes that drive proactive engagement and enhance client interactions (Gainsight, Outreach, etc.)
• Assist Account Managers with contract negotiations that require large changes to transaction minimums or monthly revenue.
• Provide Sales training and best practices to Account Management and Loyalty teams to drive demo volume and close rates.
• Provide feedback and recommendations to improve the efficiency and effectiveness of the cross-sell team.

• At least 1 year of experience working in sales related customer facing role.
• At least 4 years of relevant customer service experience.
• Proven track record as a successful Account Executive.
• Experience prospecting, demoing and closing customer sales opportunities.
• Comfortable using technology to drive expansion revenue (SFDC, Outreach, Gong, etc.)
• Bachelor's degree preferred.
• Domain experience in healthcare technology is a plus but not required.

Kareo and Patient Pop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra.

Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we're building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.

We get to know our customers - and their patients - and look at the world through their lens.

Healthcare is too complex. We aim to simplify it for everyone.

We reject the status quo and solve problems with creativity, perseverance, and a bias to action.

We are diverse, humble, and collaborative. We put the team first and win together.

Life is short and joy is underrated. We take time to have fun and celebrate success.

In addition to our healthcare benefits, we also offer amazing perks! Need work from home basics? We offer a discount through Dell! We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness or Gympass for a great workout, or Life Works Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.

We are dedicated to attracting and retaining top talent with competitive and fair compensation. For this position, this range reflects our Zone 1 (National Average) pay band. Your specific compensation is thoughtfully determined by your experience, qualifications, the specific requirements of the role, and your Geo Zone. Our geo-zone system ensures your pay is competitive for your location, recognizing varying costs of labor across regions.

Our four geo zones are designed to reflect this:
Zone 1:
National Average Zone 2:
Moderately Higher Cost Regions Zone 3:
High-Cost Regions Zone 4:
Lower-Cost Regions

Beyond base compensation, Tebra offers eligible employees the opportunity for variable pay and a robust…