Commercial Insurance Account Manager; Glendale, AZ or Remote

Commercial Insurance Account Manager (Glendale, AZ or Remote)

Apply for the Commercial Insurance Account Manager (Glendale, AZ or Remote) role at NFP, an Aon company
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NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people‑first approach. To learn more, visit

The Account Manager II is responsible for working with Advisors/Client Executives and Account Executives to service client accounts. The position requires day‑to‑day client servicing for a specific set of clients and involves a great deal of verbal, electronic and written communications. The Account Manager II will manage the renewal and marketing process, prepare materials for presentations and communications, and work with senior team members.

This role develops relationships with clients and carrier contacts, delivering services proactively and effectively. In addition, the account manager may support the Account Management Team as assigned.

This is a full‑time position open to a hybrid schedule from our Glendale, AZ office or remote. Standard working hours are Monday through Friday, 8:00 AM to 5:00 PM. A confidential workspace must be maintained to protect sensitive information.

• Work proactively to develop relationships with carrier and client contacts; may take an active role in meetings
• Prepare and send the request for proposals to applicable insurance carriers and spreadsheet results as they come in. First draft of renewal presentation
• Take the lead on reviewing proposals and carrier source documents for accuracy in collaboration with the Account Executive or Advisor/Client Executive; begin to communicate directly with clients and carriers, with approval from the Account Executive or Advisor/Client Executive
• Create and maintain client files in accordance with office procedures; may be responsible for keeping client policy records in the agency management system
• First line of answering billing questions from clients and insurance company personnel with assistance from Accounting Department when necessary

• Highly organized with excellent verbal and written communication skills
• Self‑confident to make sound independent decisions
• Ability to successfully interact with a variety of people and function well both in a team environment and autonomously
• Ability to handle situations in a calm, courteous and professional manner
• Customer focused to establish and maintain effective relationships
• Intermediate level of experience in Microsoft Office products, specifically Word, Excel and Outlook
• Ability to prioritize multiple tasks to meet deadlines
• Possess strong analytical and problem‑solving skills
• Sharp attention to detail, decision‑making skills, and problem resolution
• Flexibility and adaptability to changing priorities, deadlines and technology
• When working from home, maintain a private workspace to secure company equipment and correspondence; maintain high‑speed internet, be present and responsive online and minimize personal interruptions during your work shift

• Associates degree (or equivalent) and BA/BS preferred
• More than 3 years’ client service and/or industry and product line experience

• P&C Insurance License required

We’re proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our People First culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $47,000 – $65,000.

The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case‑by‑case basis. In addition to the base salary, this position may be eligible for performance‑based incentives.

NFP is an inclusive Equal Employment Opportunity employer.