Sales Support Professional

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The Sales Support Professional 1 provides timely and effective sales administrative support to assist with the acquisition or retention of customers.

The Sales Support Professional 1 will provide sales support to the Large Group Sales Representatives in the Specialty Sales Regions. The objective will be to help execute on organizational directives related to technology, reporting, pipeline management, and overall market sales support. The ideal candidate will be able to summarize reporting data and present ideas and results. If you are detail oriented with outstanding analytical abilities, this role will be great for you.

Will be supporting the North Region and clients in EST/CST Timezones.

• Provide support to the Sales team throughout the sales cycle.
• Collect and organize RFP info (census, claims, RAF, etc.) and track down missing information from Broker/Client.
• Support sold groups in the implementation process, including, but not limited to:
• Collect required materials for Account Installation.
• Submit all sold paperwork to Implementation.
• Complete LMG system updates (Launch my Group (LMG)).
• Attend Implementation call.
• Partner with and provide support to brokers as they navigate Humana. Answer general benefit questions and respond to brokers with marketing flyers.
• Partner with internal stakeholders such as marketing, product, actuarial, underwriting, account installation and service.
• Creation and Distribution of scheduled market communication.
• Agent bonus tracking and organization.
• Maintain a strong connection with internal market team members, collaborate to achieve results and solutions.

• Previous Sales Enablement or Project Management experience.
• Great with computers including Microsoft Word, One Note, PowerPoint, Outlook, with an advanced level skillset using Excel.
• Excellent verbal & written communication skills.
• Previous experience with Client Relationship Management Systems (CRM's) with a preference of the Sales Force platform.
• Must be self-motivated and outgoing with a positive attitude and professional etiquette.
• Strong analysis, critical thinking, and analytical problem-solving skills.
• Ability to handle multiple tasks and deadlines with high level of accountability.
• Synthesizing and analyzing financial data (ex. budgets and income statement forecasts) with consideration for market goals.
• Ability to work cross departments to maximize collaborative potential on market outcomes.

• Group Benefits and systems knowledge.
• Bachelor's Degree.
• Healthcare or insurance industry experience.
• Bilingual with the ability to speak, read and write in both English and Spanish.

To ensure Hybrid Office/Home associates’ ability to work effectively, the self-provided internet service of Hybrid Office/Home associates must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.
• Satellite, cellular and microwave connection can be used only if approved by leadership.
• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office associates with telephone and computer equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel:
While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

40

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education,…