Account Manager

At ALKEME, we do things a little bit differently. In an industry saturated with conventional approaches, we stand out as the disruptors, the innovators and the architects of change. Our company provides a wide variety of policies, digital services, and risk management tools to benefit a diverse customer base.

We offer a dynamic work environment, competitive compensation, and opportunities for professional growth. As part of our team, you’ll play a crucial role in shaping the success of our broker partnerships and contributing to our overall mission.

The individual in this role will have excellent multi-tasking, organizational and decision-making skills. This position requires advocacy for their clients and/or broker partners in all areas. This position is responsible for maintaining, servicing and strengthening relationships with existing and future ALKEME clients.

The position will also work closely with our sales and account retention teams in consultants and clients by managing the insurance renewal process and delivering benefit renewal packages. In addition, it will actively manage accounts by delivering excellent and consistent service to both clients and/or wholesale brokers on their employee benefit plans.

A focus on superior service, clear and timely communication and proactive relationship building are necessary to succeed in this position.

• Responsible for handling a specific block of mid to large sized corporate employer group clients.
• Develop and maintain strong, ongoing relationships clients within the retail and/or wholesale book of business;
  Act as the subject matter expert on self funded clients and stop loss coverage coverage, contracts, etc.
• Anticipate brokers and/or clients’ needs and identify the strategies to solve any arising issues.
• Keep clients and brokers informed of appropriate industry trends and various cost containment programs available to them.
• Work with Account management team to develop and execute strong broker and/or client Strategy Plans as defined.
• Proactively ensure satisfaction of customers through routine conference calls and visits.
• Participates in broker and/or client conference calls and meetings for customer, prospect or internal groups ensuring preparedness for all client calls, pre-call meetings are achieved internally, and all internal group members are proactively advised of client needs, open issues or concerns and utilizes a pre-set agenda for all calls/meetings.
• Ability to effectively and accurately interface with multiple levels within a customer’s organization (C-suite, leaders and team members).
• Exceptional presentation skills, including superior verbal and written communication.
• Solid, thorough understanding of complex customer specific requirements.
• General knowledge of the insurance industry – Medical, Dental, Disability, Life etc.
• Experience successfully working with large organizations.
• Experience using a Customer Relationship Management (“CRM”) system.
• Ability to dissect complex issues and identify potential solutions.
• Ability to work collaboratively across a variety of stakeholder groups (e.g., IT, Finance, Operations, etc.) to ensure customer needs are met and the customer experience is maximized.
• Project management experience, detail-orientation, organizational ability, including ability to manage multiple, sometimes conflicting priorities within specific timelines with ease.
• Exceptional customer service skills, including aptitude for using diplomacy and persuasion techniques to enable effective solution-based partnership approaches.
• Prior experience working independently and virtually via home office, using email, conference and web-based solutions with large, decentralized teams and customers nationally.
• Ability to work with success in a cross-functional team environment.
• Highly motivated and able to consistently achieve requirements.
• Demonstrated presentation skills.
• Good working knowledge of financial arrangements and products available to clients.

Qualifications:

Required and/or Preferred

Education and Experience:

• Minimum of a bachelor’s degree
  -or- the equivalent experience and or work experience
• Minimum 3-5 years experience in the employee benefits…