Mid Market Customer Executive

Mid-Market Customer Growth Executive

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we're not just building technology we're shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world's largest and only full-stack cloud communication platform. But it's not just what we do, it's how we do it: with curiosity, passion, and a whole lot of collaboration.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let's build what's next, together.

As an Mid-Market Customer Growth Executive at Infobip, you will be the trusted partner for our clients, ensuring their business growth and satisfaction with Infobip's products and services. You will drive the relationship by understanding client needs, coordinating cross-functional teams internally, and delivering outstanding customer experiences. Your work will be crucial in positioning Infobip competitively and enabling clients to maximize the value of our platform.

• Build and maintain trusted relationships with assigned Tier 2 clients to ensure overall customer health and business growth, regularly sharing Infobip's strategy and roadmap
• Act as the main point of contact for clients regarding their business and technical expectations, managing technical escalations and driving product and service adoption
• Coordinate with internal teams (Customer Success, Sales Engineers, Platform Operations, Revenue Assurance, etc.) to deliver timely solutions tailored to client needs
• Understand clients' organizational structures and processes related to selecting and implementing new solutions
• Meet and exceed quarterly KPIs focused on gross profit, margins, and cross-sell opportunities to drive business growth
• Ensure proper client account setup in cooperation with CPaaS Registrations and Platform Operations, enabling smooth client operations
• Monitor and take proactive measures to minimize financial and operational risks in collaboration with Revenue Assurance
• Analyze and forecast client traffic, making data-driven decisions to sustain growth and maximize revenue
• Provide constructive feedback and support improvements in Infobip's internal tools for account management, traffic monitoring, and troubleshooting
• Maintain up-to-date records of client interactions and opportunities in Salesforce
• Influence Infobip's customer experience by continuously representing the client perspective internally

• Proven experience managing clients and fostering long-term relationships
• Strong understanding of client business processes and ability to align Infobip's offerings to their needs
• Excellent coordination skills, able to work across multiple teams and stakeholders effectively
• Data-driven mindset with the ability to analyze trends and forecast business outcomes
• Experience in SaaS environments and customer success or account management roles
• Proactive and solutions-oriented, with a focus on continuous improvement
• Familiarity with relevant internal tools (CRM, traffic monitoring platforms)
• Up-to-date knowledge of industry trends, competition, and customer expectations

Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact. Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.

ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you'll have the opportunity to share in our company's success through stock options. Work-life balance and Well-being - We offer time off when you need it, special leave days for life's big moments, and a flexible hybrid work model tailored to local regulations. Career mobility - Your career is a journey.

With internal mobility, upskilling, and mentorship, we help you shape your path. Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start. International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide. While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are.

Infobip is built on diverse backgrounds, perspectives, and talents. We're proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace. No matter your race, gender, age, background, or identity if you have the passion and skills to thrive, there's a place for you here. All qualified applicants will receive consideration for employment without regard to…