Italian Speaking Telesales Advisor

Key Details

• Salary: £27,943.50 per annum, paid monthly in arrears, plus quarterly commission (between £7,000‑9,000 OTE).
• Location:
  
  Home-based, UK (working only from the UK is permitted).
• Working Hours:
  
  Monday to Friday, 08:00 to 16:00.
• Contract Type:
  Permanent, full-time (37.5 hours per week).
• Training: 5 days fully paid.
• Note:
  
  Sponsorship not available for this role.

As a Renewals Agent with Foundever, you will manage exiting multi‑country and UK customers for our Client, proactively promoting and renewing existing contracts and upselling to them. Your day‑to‑day role will involve handling both English and Italian customers, informing them of their renewal date, and promoting products and licences services through outbound and inbound telephone sales calls and emails. You will also process orders through Salesforce, keeping a record of customer interactions and transactions.

• Liaising with end users in English and Italian (written and spoken).
• Supply high‑quality service according to given processes and procedures.
• Inform customers effectively through active listening, questioning, soft skills, and techniques.
• Establish and develop excellent quality relationships with existing business and customers as well as with other parts of the organisation.
• Ensure that the customer is provided with the correct information in an efficient and timely manner.
• Execute renewals of expiring maintenance and annual licence agreements.
• Obtain orders and up‑sell to generate new licence opportunities.
• Plan and organise the sales pipeline.
• Generate quotations through Salesforce.
• Submit orders referencing updated price lists and product codes.
• Track and maintain records on customer sales through Salesforce.

At Foundever we keep contact centre jobs surprising. We believe in memorable associate experiences and help you improve your quality of life and grow your career. Whether you’re here for months or years, we want you to remember the good feelings and benefits you gained from your experience. If you want the opportunity to work with our well‑known brands, be part of a brilliant and supportive culture, and have a balanced work‑life balance plus a competitive salary, we want to hear from you.

• Sales experience within a telesales environment is essential.
• Fluent in both English and Italian (spoken, written, reading) is essential.
• Ability to identify sales opportunities & establish customer needs.
• Ability to articulate features, benefits and recommendations to suit customer needs.
• Excellent verbal and written communication skills, with emphasis on speaking with a diverse group of customers.
• Excellent organisational and time‑management skills essential to handle the busy and varied workload.
• Strong interpersonal skills, with a positive, pleasant and focused attitude essential.
• Knowledge of Windows, MS Office and Mac operating systems.
• Highly motivated and target driven.

Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for over 800 of the world’s leading digital‑first brands. Our innovative CX solutions, technology and expertise support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

We look forward to reviewing your application.

Foundever is an equal opportunity and Disability Confident employer. We value our diversity and are committed to making Foundever truly inclusive. If you need us to make adjustments to our recruitment process, please contact our recruitment team at Recru

The personal data you provide will only be held and processed for the purpose of the selection process of Foundever, and in connection with any subsequent employment. Your data will be retained only for as long as permitted by UK legislation and then destroyed.

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