Customer Account Specialist

Babylon Management is expanding its sales and marketing team with a Customer Account Specialist who knows AT&T’s product suite inside and out. The Customer Account Specialist provides direct and comprehensive guidance on the internet, cell phones, and wireless devices, ensuring clients receive reliable, future‑ready solutions.

As a Customer Account Specialist , you represent the #1 name in telecommunications across the San Diego market. You execute sales by highlighting why AT&T’s mobile hardware is the gold standard for San Diego families. By presenting hardware features with confidence, the Customer Account Specialist facilitates high-volume sales for our marketing firm.

Core Functions of the Customer Account Specialist

• Deliver consultative service reviews to help residents understand AT&T’s Fiber speeds, wireless plan options, and mobile device compatibility in real-world scenarios.
• Highlight the benefits of bundled services, such as multi-line wireless plans paired with high-speed home internet, to increase convenience and value.
• Align AT&T solutions with customer priorities, including uninterrupted streaming, mobile flexibility, and remote work reliability, to support long-term satisfaction.
• Manage service activations and upgrade requests, ensuring all transactions meet AT&T’s documentation, compliance, and quality standards.
• Identify sales opportunities through account reviews, including device protection plans, hotspot add-ons, and premium hardware upgrades.
• Uphold data integrity and customer privacy, ensuring all records are securely maintained and aligned with AT&T’s operational policies.