Travel Assistance Case Manager - Dutch Speaking

At World Travel Protection (WTP), protecting people is our priority. We take care of corporate and leisure travellers, helping them avoid risks before they escalate and providing them with immediate access to the right experts when an emergency happens while travelling.

Our extensive experience in global travel risk management positions us as the go-to-choice for travellers worldwide. Trusted by globetrotters, corporate risk managers, and organizations around the world, we specialise in preparing travellers for potential threats and offering assistance when they need it most.

WTP is part of Zurich Cover-More, the second largest provider of travel insurance and assistance in the world, operating in 16 countries across five continents from New Zealand to the USA. WTP & Zurich Cover-More are a subsidiary of Zurich Insurance. WTP operates in a niche space within Zurich and Zurich Cover-More, providing Travel Risk Management services on behalf of our clients to travellers worldwide.

Protecting travellers – and supporting those responsible for their safety – is our business. We operate 24 hours a day, seven days a week from our 3 operation centres in Australia, Canada, and the United Kingdom, responding to the cries for help we receive from travellers across the globe.

Our Travel Assistance Case Managers are responsible for providing our customers with the after care and logistical problem solving support they need when something goes wrong in their travels. High-performing, empathetic and multilingual, our Case Managers are great at what they do: bringing travellers home safe, or helping them continue on with their travels as needed. Driven and focused, they build strong relationships and deliver accurate, on-time service in high-stakes situations.

In this role:

• You’ll be taking calls from travellers when they get into emergency situations while travelling – whether lost baggage or a medical emergency, you’ll be there to help solve their problem
• You’ll be focussed on providing a great experience every time – whether for the traveller, family member or provider
• You’ll use your critical thinking and problem-solving skills to provide tailored advice to real-world problems
• You’ll provide emotional support and reassurance to travellers in distress, maintaining a calm and empathetic demeanour throughout each call and case
• You’ll work with our team to locate the nearest suitable doctor, emergency room, medical clinic, dentist, telehealth solution, security specialist, or allied health professional for medical and/or security emergencies
• You’ll facilitate the payment and guarantee of facility and any required vendor bills
• You’ll help travellers understand the services we are there to support them with

Please note: you must be available to start work from 19th January 2026

We are looking for team members who have a genuine desire to help people and save lives. We need our Case Managers to be resilient, empathetic and think critically – if you’re willing to learn, we will teach you everything you need to know.

• You’ll have great interpersonal skills and know how to look after travellers and respond with empathy
• You’ll have strong problem solving and decision-making skills, and can follow processes to provide quick and accurate assistance
• You’ll thrive in a fast paced, dynamic environment and be open to change
• You’ll have great conflict resolution skills to help customers in stressful situations
• You’ll need to be available to work four 10‑hour shifts per week, across a 7‑day rotating roster between the hours of 7am - 10pm
• You’ll be professionally proficient in English and Dutch
• More than anything else, you’ll have a passion for helping others

We value optimism, caring, togetherness, reliability, and determination.

We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach – after an initial training period – ensures our employees maintain work‑life balance with the flexibility of 2 days in the office and 2 days working from home.

This is an extremely exciting time…