Inside Sales Account Manager; Medical

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Dia Medical USA is a fast-growing medical equipment distributor looking to fill an Inside Sales Account Manager position in our Farmington Hills, MI office. At Dia Medical USA, our mission is to improve quality healthcare by acting as a turnkey solution for healthcare facilities and educational institutions, allowing clinicians and instructors to prioritize patient care. As one of the largest healthcare and education equipment providers in the country, we achieve our mission by simplifying the purchasing process and operating as a single source supplier of over 1,500 healthcare and instructional manufacturers.

The Account Manager is a part of our exciting expansion as we grow our brand in new markets across the US. This position focuses on acquiring revenue streams from existing customers as well as bringing on new customers who can benefit from our product offerings. The Account Manager is responsible for meeting or exceeding monthly and quarterly quotas while maintaining a high level of customer satisfaction.

This job requires connecting with people quickly in an outgoing, friendly manner. Using persuasive communication to sell to others and gain their interest is an important aspect of the job. A sense of urgency is needed, combined with getting work done in complete, accurate detail and in accordance with company standards.

Key Responsibilities and other duties as assigned:

• Fosters sales relationships with hundreds of customer accounts in a manner that increases brand awareness, product presence, and revenue generation for all product offerings.
• Utilizes a solutions-selling approach to provide turnkey Medical Equipment Management Solutions to our existing customers, prospects and lost accounts.
• Adheres to defined customer pricing, whether on a per order/quote basis or at the account level as it pertains to recurring/repeat business, while remaining within company-approved tolerances.
• Develops new business opportunities through creative prospecting, lead follow up, and conducting outbound warm and cold calling and emailing for proactive account management on a daily basis.
• Prices and submits formal quote/bid requests from customers on a daily basis.
• Contributes information for sales strategies by evaluating current product results, identifying needs to be filled, monitoring competitive products, and analyzing and relaying customer reactions.
• Compiles and qualifies lists of prospective customers based on established criteria.
• Monitors assigned territory sales activity and identifies trends as it pertains to sales/marketing initiatives.
• Coordinates with the Customer Service team working on the same account to ensure consistent service.
• Investigates and resolves customer complaints escalated by the Customer Service team.
• Maintains confidentiality of all records, products, demographic information or any information that is specific the planning, development and operation of Dia Medical.

Travel:

• US travel primarily for trade shows and/or customer visits.

Supervisory Responsibilities:

• This position has no supervisory responsibilities.

Education:

• Bachelor's degree in Business Administration and a minimum of 3 years of related experience in direct B2B sales or the equivalent of 7 years combination of education and experience.

Skills and Experience:

• Proven track record of success in sourcing, developing, closing, maintaining, and growing sales relationships with existing and prospective customers in an assigned territory.
• Familiarity working with estimating, bid proposals, and contract negotiations required.
• Ability to calculate and monitor profitability at the item, order, and account territory levels.
• Ability to analyze accounts to create a selling/marketing strategy specific to each territory’s unique characteristics.
• Strong written and verbal communication skills and professional business presentation acumen.
• Highly driven, ambitious and possesses a strong work ethic.
• Proficiency with ERP systems, Internet, and Microsoft Office programs including Word, Excel, and PowerPoint.
• Experience with EMS Procurement cycles and purchasing platforms a plus.

Benefits and Compensation:

• Competitive wages and quarterly and annual bonus opportunities.
• Medical, dental, and vision insurance coverage options.
• 401(k) retirement plan with company matching contributions.
• Paid time off, personal time, paid holidays, and hybrid onsite/remote work schedule (1 day/week).
• Company-paid life insurance.
• Voluntary life, disability, accident, and critical illness insurance options.
• On-site fitness center.
• Casual dress code.
• The opportunity to make a difference in the ever-growing healthcare field.

Physical and Cognitive Demands:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA…