Community Ambassador - Membership Department

Director of Human Resources at American Gem Society

Location:

Las Vegas, NV (Hybrid: work from home Mondays & Fridays)

Compensation:
Base salary + commission + incentive opportunities

The American Gem Society (AGS) is seeking a passionate, people‑first professional to join our Membership team as a Community Ambassador. If you love building meaningful relationships, thrive in client‑centered sales, and want to be part of something bigger—this is your opportunity to make a real impact in the fine jewelry industry.

At AGS, we believe in balance, connection, and purpose. Our hybrid schedule, 37.5‑hour workweek, and limited evening or weekend commitments offer the flexibility to enjoy your personal life while growing a fulfilling career. You’ll represent an organization with a proud heritage and a bright future—serving a passionate community of jewelry retailers, designers, manufacturers, and service providers who share our mission of consumer trust and ethical standards.

As a Community Ambassador, you’ll be the face of AGS to current and prospective members—strengthening relationships, driving membership growth, and creating exceptional experiences. You’ll combine sales expertise with clienteling skills to connect with members, understand their needs, and help them thrive through AGS programs and events.

• Build and maintain strong, trusted relationships with members through personalized outreach and service.
• Drive new member recruitment, renewals, and upgrades across all AGS membership categories.
• Identify opportunities to increase engagement through event participation, sponsor ships, and advertising.
• Serve as an on‑the‑ground representative at industry events, trade shows, and member visits.
• Partner with internal teams to deliver a seamless, high‑quality member experience.
• Contribute to team initiatives tied to revenue, growth, and member satisfaction goals.

• Demonstrated success in relationship‑based or client‑focused sales; experience in retail or jewelry environments is a plus.
• Strong communication and listening skills with a natural ability to connect and inspire trust.
• A proactive, self‑motivated approach to achieving goals while nurturing long‑term relationships.
• Passion for people, community, and the jewelry industry.
• A results‑driven mindset with genuine enthusiasm for sales and helping members grow.
• Willingness to travel to meet members and attend industry events, with up to approximately 25% travel required.
• A Bachelor’s degree in a related field.

AGS is a nonprofit trade association uniting jewelry professionals dedicated to the highest standards of ethics, education, and consumer protection. Our members share a commitment to excellence and integrity that defines the AGS community.

We offer a competitive benefits package, including medical, dental, vision, and life insurance as well as short‑term and long‑term disability and company‑matched 401(k) contributions.

AGS is an equal opportunity workplace, and we consider all qualified applicants without discrimination based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability, or any other protected categories.

Seniority level:
Entry level

Employment type:

Full‑time

Job function:
Other

Industries:
Retail Luxury Goods and Jewelry

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