Aftersales and Product Support Specialist

Overview

This is a permanent, full-time Aftersales & Product Support Specialist role covering the North West, North East and Scotland.

Location:

home-office and field-based with overnight stays when required.

This role is not eligible for UK Visa Sponsorship – the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

• Maintain and increase sales of products in conjunction with the Territory Managers.
• Reach or exceed the targets and goals (KPIs) set for your geographic area.
• Increase business opportunities by identifying new prospects/products/services by undertaking data research, analysis and reporting.
• Organise and attend factory visits, liaising with relevant stakeholders.
• Provide excellent after sales support.
• Deliver training and development.
• Plan, organise and attend agricultural shows regionally, nationally and occasionally international.
• Set up and conduct demonstrations of equipment, ensuring machinery is built, prepared and checked in preparation for demonstrations.
• Ensure all items on weekly work plan / job sheet are completed on time.
• Timely production of weekly / monthly reports to include personal expenses claims.
• Organise and execute training sessions (technical or sales related) to employees, dealers and/or end users and farmers.
• Respond to or diagnose and resolve customers' technical, parts or sales enquiries face to face, by phone, text or email.
• Liaise with the Area Sales Manager, Territory Manager or UK sales office as necessary.
• Engage in social media marketing activities to create, curate and manage content to improve SEO and brand awareness.
• Assist with marketing activities.
• Attend, plan, coordinate, and manage dealer open days, evening events and factory visits.
• Assist with machinery installation and sales / after sales administration.
• Maintain inventory records of stock / consignment machines.
• Provide retail support during Territory Managers' absence or busy periods.
• Ensure all sales / parts leads are communicated to relevant stakeholders.
• Maintain accurate machinery records and demo bookings.
• General maintenance, repair and detailing of equipment and machines.
• Demonstrate a good understanding of the company's Health & Safety policy and be responsible for safe storage of tools and equipment.

• A strong technical understanding of agricultural and farming machinery.
• Recent experience in a similar technical support, aftersales or agricultural engineer role.
• Willing to travel across the territory – North West, North East and Scotland.
• Ideally located and living central to the territory:
  Glasgow / Scottish Borders / Dundee / Ayrshire / Edinburgh / Central Belt of Scotland.
• Strong organisation and communication skills.

Home-office and field-based. Covering the North West, North East and Scotland. Overnight stays when required. Working hours are 08:30 – 17:30 Monday to Friday with a 45-minute lunch break. You may be required to work additional hours as reasonably necessary.

• £44,000 - £50,000 basic salary DOE.
• Company truck and fuel card.
• 25 days annual leave plus bank holidays.
• Life insurance / death in service.
• Income protection scheme.
• Private medical insurance.
• Pension plan.
• Laptop, mobile phone and iPad.

Please click on the APPLY NOW button.

Please note:

The industry standard requirement states that ALL applicants must hold an NVQ Level 2, Scottish NVQ Level 2 or an equivalent qualification relevant to the job.

• This is a permanent, full-time position.
• Travel and overnight stays may be required according to business needs.
• Typical working hours are 08:30 - 17:30, Monday to Friday, with a 45-minute lunch break.

Join a specialist family-run Agricultural Machinery Manufacturer, bringing innovative, high-quality farm equipment to agricultural dealers and farmers. Be part of a trusted, family-owned brand shaping the future of modern farming.

We thank all applicants for applying; only those shortlisted for an interview will be contacted. Your application will be managed confidentially and your details will not be shared with third parties without your prior permission.