Client Growth Manager; Wales

Home-based within Wales (Cardiff, Swansea, Newport, Aberystwyth).

Salary: 40000 commission car allowance. OTE 50000

You must live in Wales preferably Cardiff or Swansea and hold a full UK driving licence. Applications outside this region cannot be considered.

Are you based in Wales, commercially driven and passionate about turning client engagement into measurable revenue? Join Uni Homes and help our letting‑agent partners unlock the full value of our student property platform.

We're looking for a commercially minded Client Growth Manager to join our Business Development team. Our model offers letting agents free advertising of student HMOs via our property portal in return for completed shared utility order forms from the student groups we introduce. These forms generate revenue for Uni Homes and commission for the agent, creating a mutually beneficial partnership.

Your role is to ensure agents recognise the commercial value of our advertising and have the right systems, processes and team engagement in place to make utility‑form completion a seamless and consistent part of their lettings workflow.

This is a B2B2C role where success depends on strong relationships with letting agents and on how effectively those agents engage with student tenants to complete the utility ordering process.

Youll be the primary contact for our letting‑agent partners across Wales, with most activity in Cardiff and Swansea. Although the role covers Newport and Aberystwyth, the focus is on Cardiff and Swansea so being based there is advantageous to reduce travel time and maintain regular face‑to‑face engagement with our most active clients. This is a home‑based role with regular field visits (up to three days per week with occasional overnight stays) so candidates must be comfortable with frequent driving and hold a valid UK driving licence.

• Build and maintain strong relationships with key letting agent partners, acting as their trusted advisor and main point of contact.
• Ensure agents fully understand the commercial value of free advertising and the importance of returning completed utility order forms as part of their lettings process.
• Drive revenue growth by embedding operational best practices within client teams, ensuring staff are trained and processes are aligned to maximise form returns.
• Monitor client performance data, identify trends and proactively address gaps to improve conversion rates and overall account success.
• Understand and influence the full B2B2C journey, ensuring agents are equipped to guide student tenants through the utility ordering process as part of their lettings workflow.
• Deliver regular performance reports and insights to clients, helping them understand their impact and opportunities for growth.
• Collaborate with business development and support teams to onboard new clients effectively and ensure long‑term success from day one.
• Support marketing and technology initiatives, maintaining accurate CRM records and ensuring all account data is up to date.

Success is measured by agents consistently returning utility order forms, teams fully bought into the Uni Homes process, and accounts contributing to sustained revenue growth and long‑term partnerships.

• Form conversion rate: percentage of advertising leads resulting in completed utility order forms.
• Revenue contribution: total commissionable revenue generated through client accounts.
• Client engagement: frequency and quality of client interactions including best‑practice sessions and process reviews.
• CRM accuracy: maintenance of complete and up‑to‑date client records and performance data.
• Portfolio growth and utilisation: proportion of a client’s student property portfolio actively advertised and let via Uni Homes and progress towards full adoption across their listings.

• Background in account management or similar client‑facing roles (e.g. Partner Success Manager, Growth Enablement Manager, Client Performance Lead), with a focus on driving performance and commercial outcomes rather than just relationship maintenance.
• Experience enabling revenue growth through…