Mercedes Benz Digital Sales Advisor

We are seeking a professional customer service / sales person to play a key part in the continued growth of our internet sales division. You will take enquiries generated by our Mercedes‑Benz website and engage with customers’ in a courteous and efficient manner to ensure that they receive the ‘Best Customer Experience’.

You’ll normally work between 08:30 and 18:00, Monday to Friday. The role includes a 1-in-3 weekend rota, with time off in lieu to keep your working hours balanced based on an average 41.33 hour working week. Remote working is available for weekend rota shifts.

The basic salary is £25,500 with an OTE of £34,500.

• Contact customers who enquire via the Mercedes‑Benz website within given timescales.
• Identify customer requirements and pass on leads to the Sales Team for follow up.
• Liaise effectively with the Sales Team and Sales Managers to ensure customers are contacted as agreed.
• Accurately administer details of conversations on our Dealer Management System.
• Record contact and outcomes with customers on Enquiry Management Systems accurately to achieve Brand standards.
• Validate marketing records for existing customers or create new records for new customers, whilst maintaining data accuracy.
• Promote other services and products as appropriate.

• Experience in dealership sales and aftersales environments.
• Ability to use all appropriate modules of the Dealer Management System, particularly Contact Management and EMS.
• Good administrative knowledge.
• Track record of achievement in both sales and customer service.
• Ability to follow a compliant process, and to communicate over telephone and email in a professional manner.
• Ability to engage customers and build relationships.
• Genuine interest and passion for the motor industry, keeping abreast of developments.
• Numerate and analytical with strong attention to detail and possessing intermediate IT skills.
• Embraces new ideas and thinking; eager to learn and develop themselves.

• 25 days holiday plus bank holidays.
• Company Pension.
• Wellness Programme.
• Sick Pay.
• Group life insurance.
• Staff discount on car servicing.
• Listers Benefits – discounts on retailers, restaurants, cinemas & holidays.
• Long service and loyalty incentives.
• Staff referral scheme.
• In‑house, manufacturer & professional qualifications.
• Free Parking / On‑site Parking.
• Company Events.