Client Facing Account Handler

This is a true 360-degree position where you'll manage existing Commercial Insurance Clients whilst also handling new business enquiries. You'll be the main point of contact for local businesses, supporting them throughout their entire Insurance lifecycle.

Working in a busy but supportive environment, you'll manage a diverse portfolio of regional Clients including local Retailers, Property Owners, Tradespeople and small Fleet operators across East Anglia.

• Managing your own portfolio of local business customers
• Renewal negotiations with insurers
• Handling mid-term adjustments and changes in risk
• Claims notification and liaison (supported by dedicated claims team)
• Regular client contact and relationship building
• Occasional client visits across the local area
• Using specialist broking software and electronic trading platforms

• Small to medium commercial combined risks
• Local shops, offices and property owners
• Tradesman's liability for regional contractors
• Small fleet and goods vehicles
• Local business risks across Suffolk, Norfolk and Essex

• Commercial insurance experience
• Excellent customer service skills and local market understanding
• Strong work ethic and ability to remain calm under pressure
• Relationship-building skills for face-to-face client interaction

• Hybrid working available (office and home-based)
• Occasional client visits across the local area
• Monday to Friday, 9am-5pm
• Based in Ipswich with coverage across East Anglia

This is an excellent opportunity to join an established regional Broker with strong local client relationships and genuine career development prospects.