Customer Sales Advisor - Registrations

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*** Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.
****** Please note that we have a thorough referencing process, which includes criminal record checks.
**** Please note that due to logistical constraints, this remote role is only available to candidates based in mainland UK.
** At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.
** Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.
*** Start: 10 November 2025
** Domestic and General is the largest insurance company in the UK with an ambition to scale globally. We currently service over 9 million customers annually whilst being a proud partner to leading manufacturers and retail brands across the globe

For consecutive years we have been recognised as a “Great place to Work”.We set the bar high - our agents are the best of the best. The role is a fast-paced, high-energy environment where resilience, adaptability, and a customer-first mindset are key to success.
* Self-Driven - You are motivated by a sales environment, where achieving the right customer sales outcomes is key and in line with FCA requirements.
* Empathetic and an active listener – Understanding customer’s needs is crucial for recommending suitable products and building trust.
* Resilient and adaptable – Sales can be high-pressure, and regulations evolve. You might face rejection or regulatory changes. Instead of getting discouraged, you stay calm, adjust your approach, stay positive and keep learning, in a fast-paced environment.
* Curious and growth mindset – A willingness to learn about new products, compliance updates and client perspectives, helps to ensure you consistently provide the right customer outcomes.
* Clear communicator – Explaining products transparently and avoiding jargon or misleading language, is a regulatory must.
* Independent - You are the right combination of ambitious and innovative, whilst able to work autonomously in a home-based  the role of an inbound sales advisor, you will play a pivotal part in our mission to provide exceptional service to customers seeking to register their new appliances. Your day will begin with logging into our automatic call distributor system, where you will receive inbound calls from customers eager to register their items.

Each interaction will require you to build rapport and demonstrate your ability to connect with customers to understand their needs. You’ll engage in meaningful conversations and guide customers through the registration process, ensuring they feel valued and supported.

You will have the opportunity to work remotely (from home) or on a hybrid basis with some days in the office. Either way, you’re not alone. You will be part of a supportive team that values your efforts and celebrates your success, fostering an environment where your contributions are recognised and appreciated. Whilst challenging, it is incredibly rewarding as you will have the opportunity to make a significant impact on the lives of our customers.

This position not only offers a competitive salary but also presents an excellent opportunity for individuals eager to advance their careers in sales and customer service, all within a supportive and rewarding atmosphere that encourages professional growth and development.
** Shift Pattern:
** Your shift patterns will rotate between our core opening hours of 8am and 8pm (Monday-Sunday).You’ll work 37.5 hours per week and you will have two 15-minute breaks and a…