Sales Support Advisor - Remote

Sales Support Advisor

Worthing, West Sussex

Full time, Permanent

£25,500 per year (OTE up to £28,000–£33,000, including uncapped commission) plus various company benefits.

Working under the guidance of our Customer Service Manager Lou, and team leaders Jacob and Sam, you'll become an essential part of our contact centre team. Your hard work and contributions will play a key role in delivering outstanding service and support to our customers.

• Annual Leave – Starting with 23 days, increasing to 25 after one year, and rising by one day each year up to 28 days (dependent on contracted hours)
• Company Sick Pay Scheme
• Enhanced Family Leave

• Apprenticeship Schemes
• Career Development Opportunities
• Bluecrest Academy for Aspiring Managers
• Leadership Development Programme
• 24/7 Learning Library – accessible for everyone!

• Salary exchange pension
• Generous uncapped commission structure – our current Sales Advisors earn an OTE ranging from £28,000 to £33,000 per year including commission
• Employee Charity Sponsorship Scheme
• Retail and Leisure Discounts
• Home Office Allowance
• Sophos @Home Protection
• Employee Assistance Programme

• Discounted Gym Membership
• Cycle to Work Scheme
• Four free health assessments per year for yourself, family or friends
• 50% off additional health tests
• Life Insurance
• After qualifying period & subject to terms and conditions and/or eligibility

• Managing inbound sales enquiries from customers across B2B, B2C and our Strategic Partners via multiple channels (email, telephone, direct mail, live chat, etc) and identify opportunities to personalise our products.
• Making outbound calls to previous B2C customers via an automated dialler, encouraging them to utilise our services.
• Making outbound calls to previous B2B customers via an automated dialler, encouraging them to utilise their employee benefit.
• Making outbound calls to previous B2C customers to offer the opportunity to sign up for our subscription service.
• Taking accountability and achieving all required customer interaction SLAs.
• Taking accountability and achieving all current sales KPIs.
• Being open and proactive to coaching, feedback and sales skills training.
• Achieving an industry standard of quality assurance score of 95%.
• Adhering to ISO 9001 and internal sales policies.
• The above is not an exhaustive list of duties and responsibilities, and the post holder is expected to undertake other duties appropriate to the role as may be reasonably required.

• Full time, Permanent
• 37.5 hours per week
• These hours can fall on any days between Monday and Sunday
• Monday to Friday working hours – any times between 7am and 8pm
• Saturday and Sunday working hours – any times between 8am and 5.30pm
• Weekends are rotational: you may find yourself working 2/6 weekends
• Hybrid – 1 day per week in the office

• Previous experience in a contact centre sales-focused role, either inbound or outbound.
• Dynamic and performance/results-oriented individual.
• Previous experience working within a commission-based role.
• Proficient in the use of Microsoft Office tools.
• Excellent sales/persuasion and negotiation skills.
• Able to demonstrate skill in objection handling.
• Interest in health care is desirable.

• The capacity to listen attentively to the customer and identify any package tailoring opportunities that meet the customer's needs.
• Demonstrable experience working towards targets and KPIs in previous roles.
• Flexibility to adapt to different customer types and communication styles in a fast-paced environment.
• Strong empathy and ability to read customer emotions and act on these accordingly.
• Ability to build quick rapport with customers and pick up on conversational cues.
• Ability to pitch the benefits and main USPs of our product and packages.
• Able to demonstrate resilience when faced with objections and complaints.
• Excellent verbal and written communication skills.
• Strong planning and organisational skills.
• Comfortable to work on own initiative in a remote setting.
• Works well in a team environment.
• Professional telephone manner.
• Personal integrity and…