Key Account Manager

Powered by Water, Driven by Purpose

A leading water and wastewater retailer, Pennon Water Services (trading as Source for Business), supports over 150,000 business accounts across the UK. With a commitment to helping customers lower their water use and save money, our team provides expert advice on water efficiency, leakage, and contingency.

We are part of Pennon Group, a leader in the UK water sector, working towards a greener future. We aim to reduce our carbon footprint and plant 300,000 trees, restore peatlands, and support farmers and landowners to improve water quality and wildlife.

Location: Home-based or Bournemouth / Exeter / Walsall (with travel to customer sites)

Type: Full-time, Permanent

Salary: From £40,000 + excellent benefits

As a Key Account Manager, you will take ownership of high‑value accounts, build strong relationships, and drive growth.

• Act as a trusted partner for strategic customers, managing relationships, performance, and overall account success.
• Drive revenue growth, protect margins, and proactively identify new opportunities.
• Develop strong, multi‑level relationships with customers and partners, becoming their key point of contact.
• Manage renewals, lead negotiations, and identify opportunities to expand accounts and create long‑term value.
• Work closely with internal teams to deliver solutions, influence outcomes, and resolve issues efficiently.

• Proven experience managing complex B2B accounts.
• Strong commercial awareness and a sense of ownership.
• Confidence in influencing, negotiating, and leading discussions.
• Experience in a service‑led or regulated sector (utilities experience is advantageous).
• A proactive, relationship‑driven approach with a focus on delivery.

• Competitive salary with bonus.
• Pension scheme.
• Generous holiday allowance with buy/sell options.
• Health and wellbeing support.
• Sharesave scheme and employee perks.
• Family‑friendly policies.

Closing Date: 2nd June 2026

We encourage you to apply as soon as possible.