Customer Sales Advisor - Retentions; Remote & Hybrid

Kickstart Your Summer with a New Career – Salary: £25,506 per year plus OTE £8,400 per annum;

Contract:

Permanent, full time, 37.5 hours per week with a rotating weekly shift pattern.

Location:

Nottingham (Hybrid & Remote options available). Start:
Monday, 6th of July.

As a Retentions Advisor you will engage customers via our telephony system, building rapport, asking the right questions and offering personalised solutions to help them rediscover the value of staying with us. You will work towards clear retention targets while ensuring every interaction meets FCA standards and the company’s quality expectations.

You will handle a high volume of customer calls, work to achieve daily and monthly retention targets, maintain compliance with FCA requirements, and keep every interaction consistent with our high‑standard customer‑first approach.

• Self‑Driven – motivated by a sales environment with FCA compliance.
• Empathetic and an active listener – understand customer needs to recommend suitable products.
• Resilient and adaptable – manage rejection and regulatory changes with calmness and positivity.
• Curious and growth‑mindset – eager to learn about new products and compliance updates.
• Clear communicator – explain products transparently and avoid jargon.
• Independent – work autonomously in a home‑based setting while meeting performance targets.

Contract:

Permanent, full time, 37.5 hours per week with a rotating weekly shift pattern. Shift pattern will rotate on a 6‑week rota between 8am and 8pm (Monday‑Saturday). Two 15‑minute breaks and one full hour for lunch are included. You will be based in Nottingham with hybrid & remote options. Equipment will be provided; broadband access is required.

You will receive a comprehensive training programme that includes eLearning, facilitator‑led sessions, role‑reality sessions, call listening and call‑taking exercises to fully understand the role and succeed at Domestic & General.

• Starting salary of £25,506 with average bonus earnings of £8,400 per annum.
• Personal and professional growth through internal mobility and leadership development programmes.
• Work‑life balance with a hybrid role.
• Health cash plan, instant discounts, new credit‑building tool, salary finance loans, electric vehicle leasing and long‑service awards.

Domestic & General is an equal opportunities employer and treats all applicants fairly, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We conduct thorough referencing including credit and criminal record checks. This role is only available to applicants based in mainland UK.