Outbound Sales Representative

Outbound Sales Representative for Carwow Group's Sell My Car team – helping customers sell their vehicles through our online auction platform.

Carwow Group is a leading online vehicle marketplace and automotive media company across Europe, with more than 10 million customers using our services to buy and sell cars.

We are committed to diversity and inclusion and welcome applicants from all backgrounds.

• Manage a lead pipeline of potential customers looking to sell their car via our online auction.
• Review car listings uploaded by sellers for accuracy and completeness, working proactively with sellers to address omissions or errors before their car enters the auction.
• Provide expert advice and guidance to customers, balancing their price expectations with market realities to maximize chances of a successful sale.
• Clearly explain the Carwow auction process to sellers, ensuring they understand each step and are committed to selling through our platform.
• Handle negotiations and customer objections.
• Communicate effectively with sellers via phone, email, live chat, and SMS, addressing any questions or concerns.
• Maintain accurate records of all interactions with sellers, ensuring seamless handovers to other teams as needed.
• Contribute to overall performance by consistently meeting individual targets against vehicles listed and pipeline conversion.
• Collaborate with cross‑functional teams to provide insights and feedback, contributing to the overall growth and success of Carwow.

• Experience working within a target‑focused environment and managing a pipeline independently.
• Excellent communication skills, both written and verbal, with the ability to build rapport with sellers from diverse backgrounds.
• Proactive and customer‑focused approach, with a genuine desire to help sellers achieve their goals.
• Strong attention to detail and organizational skills to ensure listing accuracy and efficient follow‑up.
• Ability to work independently and as part of a team, contributing to a positive and collaborative work environment.
• Comfort working with various communication channels, including phone, email, live chat, and SMS.
• Flexibility to work within the team's operating hours of 9am‑7pm, Monday to Sunday, on a rotating shift basis (37.5hours per week).
• Hybrid working available, with a minimum of 3 days per week in the office.
• Enthusiasm for the automotive industry a plus.

• Competitive salary and commission.
• Company share options.
• Enhanced holiday package: 28 annual leave days, 1 day for wedding, 1 day off when you move house.
• Extra leave for anniversaries: 30 days in 3rd year, 35 days in 10th year.
• Option to purchase 3 extra days of holiday per year.
• Pension scheme via Royal London.
• Vitality private healthcare.
• Life assurance.
• Monthly coaching sessions with Spill (mental wellbeing partner).
• Work from abroad for a month.
• Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies.
• Bubble childcare support and discounted nanny fees.
• Latest tech (Mac Book or Surface).
• Up to £500/€550 home office allowance.
• Generous learning and development budget.
• Regular social events (tech lunches, coffee with exec sessions, lunch 8 learns, book clubs).