Care Advisor; Relationship & Sales Focus

Position: Care Advisor (Relationship & Sales Focus)
About the role

We are transforming our Care Advisory Hub and looking for exceptional individuals to join us.

This is NOT a "Call Centre" role. This is a high-impact Sales & Relationship role. You will act as the trusted guide for families navigating the emotional journey of finding care, managing the entire pipeline from the first enquiry to the final move-in.

The "4-Day Week" Advantage We demand high performance, and we reward it with exceptional work-life balance.

Your

Schedule:

You will work 4 days per week on 10-hour shifts (08:00 – 18:00).

Your Time Off:
You will have 3 rest days every week.

Fully Paid Breaks:
Uniquely, all your breaks (1 hour per shift) are fully paid.

Christmas Day:
We are CLOSED, guaranteeing you this time off.

Your Role

Lead Ownership:
You are responsible for your own pipeline. You will conduct discovery calls, book show rounds, and relentlessly follow up to drive occupancy.

Commercial Focus:
You will match family needs to the right home, balancing empathy with the commercial drive to convert enquiries into admissions.

CRM Expertise:
You will maintain 100% data accuracy in Care Compass (Salesforce CRM).

Working Pattern & Commitments

Operational

Hours:

08:00 – 18:00, 7 days a week.

Weekend Commitment:
You must be available to work alternate weekends (Sat & Sun).

Hybrid Working:
You may work from home (WFH) on designated days, provided you have a private, quiet workspace suitable for confidential calls (GDPR Requirement).

On-Call Obligation:
To support our "Sunday Solo" coverage, you will be part of a rotating Sunday On-Call Rota.

Note:

This is a resilience measure. If activated (remote/WFH), you will be paid for the hours worked. The standby commitment is compensated via your paid break allowance.

Who We Are Looking For

Confident Self-Starter:
You are happy working autonomously. You can manage your own day and handle complex queries without constant supervision (essential for weekend working).

Empathetic but Commercial:
You can build rapport instantly but are not afraid to discuss fees and funding.

Tech-Savvy:

Experience with Salesforce or similar CRM systems is a distinct advantage.

Reports to:

Senior Care Advisor

Supplementary information

This role operates on a strict 4-day rolling rota (10-hour shifts, 08:00–18:00). Can you commit to this pattern?

This role requires working alternate weekends (Sat & Sun) and participation in a Sunday On-Call roster. Is this acceptable to you?

For Hybrid working, do you have a private, quiet workspace at home that meets GDPR privacy standards?

Are you able to attend the Lowestoft Head Office a minimum of one day per week?